Overview

Full Product Details

Author:   Eric Novotny
Publisher:   Taylor & Francis Inc
Imprint:   Routledge
Weight:   0.544kg
ISBN:  

9780789033499

ISBN 10:   0789033496
Pages:   250
Publication Date:   02 March 2007
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print  
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Preface Introduction (Eric Novotny) LIBRARY CASE STUDIES AND RESEARCH RESULTS Benchmarking Librarian Performance in Chat Reference (Loree Hyde and Caleb Tucker-Raymond) Same Questions, Different Venue: An Analysis of In-Person and Online Questions (Joseph Fennewald) Listening to Our Users: System Migration and the Evaluation of Web-Based Library Services (Laurie Probst and Michael Pelikan) Evaluating Virtual Reference from the Users’ Perspective (Kirsti Nilsen and Catherine Sheldrick Ross) Balancing Statewide and Local Digital Reference Service (Ruth Vondracek) STANDARDS AND METHODS FOR EVALUATING VIRTUAL REFERENCE Looking at the Bigger Picture: An Integrated Approach to Evaluation of Chat Reference Services (M. Kathleen Kern) Budget Planning and Performance Measures for Virtual Reference Services (Andrew Breidenbaugh) VET: The Virtual Evaluation Toolkit (Buff Hirko) Assessing Digital Reference and Online Instructional Services in an Integrated Public/University Library (Lauren Miranda Gilbert, Mengxiong Liu, Toby Matoush, and Jo Bell Whitlatch) Costing Reference: Issue, Approaches, and Directions for Research (Mellissa Gross, Charles R. McClure, and R. David Lankes) ASSESSING LIBRARY INSTRUCTION IN AN ONLINE ENVIRONMENT Instruction in a Virtual Environment: Assessing the Needs for an Online Tutorial (Wendy Holliday, Sharolyn Ericksen, Britt Fagerheim, Rob Morrison, and Flora Shrode) Virtual Reference Services and Instruction: An Assessment (Lesley M. Moyo) Index Reference Notes Included

Reviews

Author Information

Eric Novotny

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions