Amazon Connect: Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems

Author:   Jeff Armstrong
Publisher:   Packt Publishing Limited
ISBN:  

9781800563834


Pages:   338
Publication Date:   23 April 2021
Format:   Paperback
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

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Amazon Connect: Up and Running: Improve your customer experience by building logical and cost-effective solutions for critical call center systems


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Author:   Jeff Armstrong
Publisher:   Packt Publishing Limited
Imprint:   Packt Publishing Limited
ISBN:  

9781800563834


ISBN 10:   1800563833
Pages:   338
Publication Date:   23 April 2021
Audience:   General/trade ,  General
Format:   Paperback
Publisher's Status:   Forthcoming
Availability:   Not yet available   Availability explained
This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release.

Table of Contents

Table of Contents Benefits and Capabilities Reviewing Stakeholder Objectives Planning your Call Flow Strawman Costing Analysis Base Connect Implementation Contact Flow Creation Creating AI Bots Enterprise Application Integration Implementing Call Back Implementing Voicemail Implementing call analytics Implementing Contact Lens Implementing Chat

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Author Information

Jeff Armstrong has 25 years of information technology experience, working in several industry verticals for startups and Fortune 100 companies alike. For the past six years, he has been working as an architect in the application modernization space. Jeff is also an avid programmer, having worked in nine different languages throughout his career. He has obtained nine AWS certifications and is also CISSP certified. Jeff believes in self-innovation and continued education. He holds a bachelor's degree in business administration and a master's degree in information technology and assurance. He also holds a certificate in strategy and innovation from MIT Sloan and a certificate in executive leadership from Cornell.

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