Overview

In Age of Invisible Machines, Robb Wilson delivers an eye-opening and startlingly insightful blueprint for leveraging conversational AI in order to make your organization self-driving--with a growing ecosystem of interconnected automations accelerating all aspects of your business. Conversational AI is changing the nature of every job at every company and this book is relevant for anyone who will be affected by the acceleration of these technologies. You'll learn how to develop a strategy for hyperautomation by identifying the outdated processes and systems holding your organization back. You'll discover ways of internalizing and orchestrating new technologies that are force-multipliers for rapid growth. A must-listen for every business leader, Wilson's book debunks common myths about conversational AI while laying bare the inevitable complexity of restructuring your business to unlock the massive opportunities this new era affords. You'll also find: compelling discussions of the ethical dilemmas that lie in wait as mass adoption of conversational AI takes hold; fascinating explorations of what a self-driving organization looks like and how you can use conversational AI to create a durable competitive advantage; and strategies behind creating an ecosystem for hyperautomation that any company can begin implementing immediately.

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Robb Wilson is the founder, lead designer, and chief technologist behind OneReach.ai, the highest-scoring company in Gartner's first Critical Capabilities for Enterprise Conversational AI Platforms report. Robb has spent over two decades applying his deep understanding of user-centric design to unlocking hyperautomation. He built UX Magazine into the world's largest experience design publication while creating a full-service UX firm that competed with IDEO and Frog Design. In addition to collecting over 130 awards across the fields of design and technology, Robb has held executive roles at several publicly traded companies. Josh Tyson is an author and producer who has held leadership roles with a variety of organizations, including TEDxMileHigh and UX Magazine. Josh cohosts N9K, a podcast from the future, and his writing has appeared in numerous publications, including the New York Times and Thrasher. After thirty-two years serving in the Intelligence Community using his voice for different purposes, Bob Johnson decided to continue that passion narrating audiobooks, still bringing stories to life and as different characters. While he still enjoys a good spy thriller, he is equally thrilled to narrate mysteries, true crime, romance and, of course, nonfiction. When he's not in his home studio in Reston, Virginia, you can normally find Bob either behind the mic announcing Maryland sports or in the stands cheering on the Terps.

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