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Overview"Offering practical guidance and support, this workbook will spark curiosity and reflection on how everyday library interactions intersect with trauma and adversity. Whether it's navigating a crisis or witnessing a community member struggling with tough times, coming face to face with trauma and adversity can be uncomfortable. But in striving to learn more about challenging behaviors, and how we can better interact with library patrons and our coworkers, we can come to see that people are complex and not simply ""problems."" This workbook from the PLA Social Worker Task Force (SWTF) provides a collection of powerful tools to add to your customer service toolbox. It's filled with prompts, exercises, and best practices that shed light on how trauma can affect people, helping you build confidence in your ability to support your library's patrons. You will delve into what trauma is and how it impacts library work; be introduced to a framework for utilizing a trauma-informed lens in your interactions; practice exercises to spur personal reflection on common concerns bound up with library work and the policies relating to these issues; and gain hand-on tools and techniques, including strategies for de-escalation and guidance on the impacts of involving law-enforcement and banning patrons." Full Product DetailsAuthor: Public Library Association , The Public Library Association Social Worker Task ForcePublisher: American Library Association Imprint: ALA Editions Dimensions: Width: 21.60cm , Height: 0.80cm , Length: 27.90cm Weight: 0.363kg ISBN: 9780838949566ISBN 10: 0838949568 Pages: 112 Publication Date: 07 March 2022 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: Not yet available  This item is yet to be released. You can pre-order this item and we will dispatch it to you upon its release. Table of ContentsAcknowledgments Introduction: No Easy Answers Part ILaying the Groundwork Chapter 1 What Is Trauma? Chapter 2 Navigating Challenging Behavior Chapter 3 Tools and Techniques Part II Strategies and Scenarios Scenario 1 Mental Health Challenges Scenario 2 Sleeping at the Library Scenario 3 Strong Personal Odor Scenario 4 Personal Belongings Scenario 5 Suspected Intoxication, Under the Influence Scenario 6 Substance Use Scenario 7 Threatening Verbal and Nonverbal Behavior Scenario 8 Unsheltered Teens Scenario 9 Adult Self-Neglect Scenario 10 Child Abuse or Assault Scenario 11 Solicitation or Panhandling Scenario 12 Stealing Scenario 13 Child Unattended after Closing Part III Putting It All Together Exercise 1 Now It Is Your Turn Exercise 2 Begin Anyway Exercise 3 Self-Care Assessment Exercise 4 Self-Care Maintenance Exercise 5 Emergency Self-Care Exercise 6 When Bad Things Happen Exercise 7 Using Your Knowledge for Justice and Change Exercise 8 Expand Your Knowledge Conclusion: The End Is Just the Beginning About the Principal Writer and Advisor and the Contributors IndexReviewsAdvice is clear and practical. Situations range from mental health issues and child abuse to substance use and stealing. The final section focuses on library staff self care, noting that there are no easy answers or pat solutions--but that the work is important ... This workbook offers a timely, useful guide to get staff in all kinds of libraries started in using a trauma-informed approach to deal with challenging behaviors. -- Booklist """Advice is clear and practical. Situations range from mental health issues and child abuse to substance use and stealing. The final section focuses on library staff self care, noting that there are no easy answers or pat solutions--but that the work is important ... This workbook offers a timely, useful guide to get staff in all kinds of libraries started in using a trauma-informed approach to deal with challenging behaviors."" -- Booklist" Author InformationThe Public Library Association Social Worker Task Force develops and recommends a strategic and coordinated approach for PLA related to how public libraries address the social service needs of customers. The Public Library Association (PLA) is a division of the American Library Association. PLA's core purpose is to strengthen public libraries and their contribution to the communities they serve. Its mission is to enhance the development and effectiveness of public library staff and public library services. Tab Content 6Author Website:Countries AvailableAll regions |
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