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OverviewFull Product DetailsAuthor: Rebecca TolleyPublisher: American Library Association Imprint: ALA Editions Dimensions: Width: 15.20cm , Height: 1.30cm , Length: 22.90cm Weight: 0.255kg ISBN: 9780838919811ISBN 10: 0838919812 Pages: 192 Publication Date: 30 July 2020 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsPrefacePart I Adverse Childhood Experiences and Trauma-Informed Care Chapter 1 Trauma and Adverse Childhood Experiences Chapter 2 The Trauma-Informed Approach to Service Chapter 3 Trauma-Informed Care and Libraries Chapter 4 The Trauma-Informed Library EnvironmentPart II The Six Guiding Principles of Trauma-Informed Approaches Chapter 5 Safety Chapter 6 Trustworthiness and Transparency Chapter 7 Peer Support Chapter 8 Collaboration and Mutuality Chapter 9 Empowerment, Voice, and Choice Chapter 10 Cultural, Historical, and Gender IssuesPart III Creating a Culture of Trauma-Informed Care in Libraries Chapter 11 Assessing Organizational Readiness Chapter 12 The Library as Sanctuary Chapter 13 Becoming a Trauma-Informed Library Workforce Chapter 14 Planning for Trauma-Informed ServicesAppendix: Adverse Childhood Experiences Questionnaire ReferencesReviewsA welcome addition ... This book is particularly relevant in light of the current pandemic and social unrest, a time where more library users may be experiencing trauma. The information provided will help libraries improve customer service for all that use and experience their space. The layout of the book is easy to follow, and the sections and chapters are well organized. The author showcases several libraries that have implemented changes to make their spaces more inclusive for all. -- Serials Review At its core, the trauma-informed service model is user-centered: it attempts to identify with patrons and to imagine the experience of utilizing the library from their point of view ... Tolley provides clear and succinct chapters that are full of concrete information about not only what needs to be addressed as libraries move toward a trauma-informed approach but also how to accomplish such a complex task. -- Public Services Quarterly Very thought provoking. While specifically aimed at public librarians, this information applies equally to other library settings. -- Journal of Hospital Librarianship """A welcome addition ... This book is particularly relevant in light of the current pandemic and social unrest, a time where more library users may be experiencing trauma. The information provided will help libraries improve customer service for all that use and experience their space. The layout of the book is easy to follow, and the sections and chapters are well organized. The author showcases several libraries that have implemented changes to make their spaces more inclusive for all."" -- Serials Review ""At its core, the trauma-informed service model is user-centered: it attempts to identify with patrons and to imagine the experience of utilizing the library from their point of view ... Tolley provides clear and succinct chapters that are full of concrete information about not only what needs to be addressed as libraries move toward a trauma-informed approach but also how to accomplish such a complex task."" -- Public Services Quarterly ""Very thought provoking. While specifically aimed at public librarians, this information applies equally to other library settings."" -- Journal of Hospital Librarianship" Author InformationRebecca Tolley is a professor and librarian at East Tennessee State University. She coordinates the Sherrod Library's research consultation service. She speaks and publishes on topics such as organizational culture, customer service, and cultivating empathy in library workers. She co-edited Generation X Librarian: Essays on Leadership, Technology, Pop Culture, Social Responsibility and Professional Identity (2011) and Mentoring in Librarianship: Essays on Working with Adults and Students to Further the Profession (2011). Her writing has appeared in anthologies, several library journals, and numerous reference works. Tab Content 6Author Website:Countries AvailableAll regions |
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