Overview

In the fast-growing hospitality professions where staff turnover is high and competition for customer loyalty is fierce, students and professionals alike need quick access to helpful information. A Survival Guide for Hotel and Motel Professionals is a lively, easy-to-read book that is full of anecdotes and useful information for the busy student or professional. With tips from hospitality professionals on everything from organization to stress management to front of the house and back of the house challenges, this is one book busy students and professionals won't want to be without.

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9781401840945

Table of Contents

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Chapter One: How Was Your Stay?; Chapter Two: Taking Inventory; Chapter Three: Keeping Tabs; Chapter Four: Tapping into Teamwork; Chapter Five: The Fine Art of Pampering; Chapter Six: Cooldown Time; Chapter Seven: Staying in Shape; Chapter Eight: Being the Best You Can Be; Chapter Nine: Up Front: Part One; Chapter Ten: Up Front: Part Two; Chapter Eleven: Up Front: Part Three; Chapter Twelve: Out Back; Chapter Thirteen: The Savvy You

Author Information

Alan Gelb holds Alan Gelb holds dual master degrees in Writing and Education and is a member of Writers Guild of America and PEN International. He has written many professional and consumer works and his Survival Guides have been highly successful. Karen Levine and Alan Gelb are a husband/wife team who write many professional and consumer works. They work in conjunction with an industry professional. Their Survival Guides have been highly successful.

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