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OverviewThis book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page—a useful feature for busy managers. Full Product DetailsAuthor: Vincent P. Magnini (Virginia Polytechnic Institute and State University, Blacksburg, USA) , Carol J. SimonPublisher: Apple Academic Press Inc. Imprint: Apple Academic Press Inc. Dimensions: Width: 15.20cm , Height: 1.50cm , Length: 22.90cm Weight: 0.362kg ISBN: 9781771883481ISBN 10: 1771883480 Pages: 256 Publication Date: 15 December 2015 Audience: Professional and scholarly , College/higher education , Professional & Vocational , Tertiary & Higher Education Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsThis is a handy book that deserves a spot on any hotel manager's bookshelf. It is loaded with practical and clever recommendations that, if implemented, will result, simply and clearly, in better run hotels. Experienced and new managers alike will find the book's well-organized and clearly explained recommendations provide a must-do list of strategies, tactics, and training tools that will prove tremendously valuable as they seek to improve their property's operations and profitability. I highly recommend the handbook and commend the authors on producing a management book that is so highly readable and action-oriented. -Stephen W. Litvin, Professor, Hospitality & Tourism Management, College of Charleston, South Carolina Author InformationVincent P. Magnini, Carol J. Simon Tab Content 6Author Website:Countries AvailableAll regions |
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