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OverviewTINY NOTICEABLE THINGS DISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTION TNTs are Tiny Noticeable Things. People don’t need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone’s first name and recalling how they prefer to take their coffee, to sending someone a handwritten ‘thank you’ note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference. In Tiny Noticeable Things, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level. Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle ‘human’ touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us. If you want to differentiate yourself, don’t overlook the TNTs! WARNING – THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS ‘I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say “I can’t believe there’s generosity on such a scale.” The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people’s lives. That for me is what TNTs are all about.’ Nick Knowles – TV Presenter & Motivational Speaker Full Product DetailsAuthor: Adrian WebsterPublisher: John Wiley & Sons Inc Imprint: John Wiley & Sons Inc Dimensions: Width: 15.20cm , Height: 1.80cm , Length: 22.90cm Weight: 0.363kg ISBN: 9781119780892ISBN 10: 1119780896 Pages: 272 Publication Date: 15 April 2021 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In stock We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationHaving gained vast experience leading teams in highly competitive markets, ADRIAN WEBSTER is a sought-after motivational speaker who specialises in engaging and inspiring everyday people to deliver exceptional customer service and achieve extraordinary results. www.adrianwebster.com Tab Content 6Author Website:Countries AvailableAll regions |