Overview

A vivid depiction and real-world example of the personal and institutional impact of the Arbinger Insititute's transformative ideas (Leadership and Self-Deception; 1.4 million copies sold) within a healthcare organization--The Plum Healthcare Group nursing homes. In general, nursing homes are scorned healthcare institutions--but it was in these transformed Plum homes that Kimberly White discovered a new way of ""seeing"" people and underwent her own personal transformation. Both Plum and White shifted their perspective and mindset based on their adoption of The Arbinger Institute's basic principles. Without realizing it, we tend to treat people as objects. We see them solely in terms of their usefulness to us. This invites tension and conflict, and changing this mindset is at the heart of the Arbinger Institute's work. This book is a moving true story of an unhappy woman whose life and family were transformed when she began researching how Arbinger's ideas were being implemented in nursing homes. Kimberly White was astonished to discover that those who choose to care for the elderly and ill, earning low pay in a maligned industry, were nevertheless full of satisfaction, compassion and love because of their ability to see their patients as real and true and valuable people. White's research became a personal exploration of how to see the people in her own life as people in that same profound way. When she did, everything in her life and her world changed--and the reader's will too.

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Kimberly White is a certified Arbinger presenter and former research assistant to Arbinger founder C. Terry Warner. Her nine months of research for this book included many hours working alongside caregivers in patient rooms, corridors, and kitchens. Kimberly White is a certified Arbinger presenter and former research assistant to Arbinger founder C. Terry Warner. Her nine months of research for this book included many hours working alongside caregivers in patient rooms, corridors, and kitchens. The Arbinger Institute is a worldwide institute that helps organizations, families, individuals, and communities solve problems created by self-deception. The Institute is led internationally by Jim Ferrell, Duane Boyce, Paul Smith, and Terry Warner. Local managing directors guide Arbinger's work in territories around the world. Headquartered in Woods Cross, Utah, Arbinger has international operations in the United Kingdom, France, Germany, the Netherlands, Israel, India, Singapore, Australia, Taiwan, Korea, Japan, Mexico, Canada, and Bermuda. The Arbinger Institute is a worldwide institute that helps organizations, families, individuals, and communities solve problems created by self-deception. The Institute is led internationally by Jim Ferrell, Duane Boyce, Paul Smith, and Terry Warner. Local managing directors guide Arbinger's work in territories around the world. Headquartered in Woods Cross, Utah, Arbinger has international operations in the United Kingdom, France, Germany, the Netherlands, Israel, India, Singapore, Australia, Taiwan, Korea, Japan, Mexico, Canada, and Bermuda.

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