Overview

"A clever, insightful, and laugh-out-loud funny exploration of the healing power of the words ""I'm sorry""--in the vein of Quiet and So You've Been Publicly Shamed--from the creators behind the acclaimed website SorryWatch.It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies--excuse-laden, victim blame-y, weaselly statements--often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better? Marjorie Ingall and Susan McCarthy show us the way. Drawing on a deep well of research in psychology, sociology, law, and medicine, they explain why a good apology is hard to find and why it doesn't have to be. Alongside their six (and a half)-step formula for apologizing beautifully, Ingall and McCarthy also delve into how to respond to a bad apology; why corporations, celebrities, and governments seldom apologize well; how to teach children to apologize; how gender and race affect both apologies and forgiveness; and most of all, why good apologies are essential, powerful, and restorative. A good apology can do so many things--mend fences, heal wounds, and bring more harmony into ourselves and our society at large. With wit, deep introspection, and laugh-out-loud humor, Ingall and McCarthy's guidance will help make the world a better place, one apology at a time."

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9781797145822

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Reviews

I'm sorry, but Sorry, Sorry, Sorry means that you no longer have an excuse for delivering anything other than a pitch-perfect apology. -- Peggy Orenstein, New York Times bestselling author

I'm sorry, but Sorry, Sorry, Sorry means that you no longer have an excuse for delivering anything other than a pitch-perfect apology. -- Peggy Orenstein, New York Times bestselling author

Author Information

Susan McCarthy is a science and humor writer whose work has appeared in Salon, Parade, Smithsonian, and more. She is also the cocreator of SorryWatch and lives in San Francisco. Marjorie Ingall is a columnist for Tablet magazine and her writing has also appeared in Glamour, The New York Times Book Review, Food & Wine, Self, and more. The cocreator of SorryWatch, she is also the author of several books including Sorry, Sorry, Sorry. She lives in New York City. Learn more at MarjorieIngall.com. Eunice Wong is an award-winning, Juilliard-trained actor who works in professional theatres across the United States and in New York City.

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