Overview

PagerDuty Playbook: Practical Administration, Integration, and Automation for Reliable Incident Response is a hands-on guide for architects, system administrators, and DevOps professionals who need to design, operate, and scale resilient incident management across complex enterprises. It distills PagerDuty's architectural foundations-data models, reliability and scalability mechanisms, and security and compliance controls-into practical patterns and configuration guidance so teams can tailor incident workflows to organizational needs while maintaining guardrails for safety and auditability. The book demonstrates advanced integration and automation practices, showing how to connect PagerDuty to monitoring, ITSM, and collaboration platforms such as Datadog, ServiceNow, Kubernetes, and Slack, as well as to custom and legacy systems. Emphasizing APIs and Infrastructure as Code, it provides step-by-step strategies for building robust integrations, automating detection-to-response pipelines, codifying runbooks, orchestrating war-room workflows, and handling security incident response with repeatable, testable playbooks. Beyond implementation, the Playbook focuses on governance, continuous improvement, and operational economics: metrics-driven reviews, alert noise reduction, compliance reporting, multi-tenancy and access control strategies, and cost-optimization approaches for global teams. It concludes with forward-looking guidance on adopting AIOps, chaos engineering, and open standards, making this an indispensable companion for organizations seeking to achieve agile, reliable, and future-ready incident response with PagerDuty.

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