Organizational Implementation: The Design in Use of Information Systems

Author:   Morten Hertzum
Publisher:   Morgan & Claypool Publishers
ISBN:  

9781636391007


Pages:   109
Publication Date:   30 March 2021
Format:   Hardback
Availability:   Manufactured on demand   Availability explained
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Organizational Implementation: The Design in Use of Information Systems


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Overview

Information systems are part and parcel of organizations. Yet, organizations often struggle to realize the benefits that motivate their introduction of these systems. To derive benefit from a new information system, it must be integrated into the structures and processes of the organization. That is, the system must be organizationally implemented. This book is about organizational implementation, which requires thorough preparations but also continues long after the system has gone live: (1) During the preparations, the implementation is planned. This phase includes specifying the effects pursued with the system, adapting the system and organization to each other, and obtaining buy-in for the planned change. (2) At go-live, the system is put to operational use and the associated organizational changes take effect. This phase is about insisting on the planned change even though go-live is normally hectic and accompanied by a productivity dip. (3) During continued use after go-live, implementation continues as design in use. This phase is long and improvisational. It includes following up on effects realization, but it is just as much about embracing the opportunities that emerge from using the system. Apart from covering the three phases of organizational implementation, the book inserts implementation in an organizational-change context and discusses barriers to implementation as well as boosters of implementation. The book concludes with an outlook to larger-scale issues beyond the implementation of one system in one organization and with an overview of the competences needed in the implementation team, which runs the organizational implementation.

Full Product Details

Author:   Morten Hertzum
Publisher:   Morgan & Claypool Publishers
Imprint:   Morgan & Claypool Publishers
Weight:   0.333kg
ISBN:  

9781636391007


ISBN 10:   1636391001
Pages:   109
Publication Date:   30 March 2021
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   Manufactured on demand   Availability explained
We will order this item for you from a manufactured on demand supplier.

Table of Contents

Preface Acknowledgments Introduction The Context and Rationale: Organizational Change Technology Adoption: Boosters and Barriers Implementing Information Systems: Three Phases Preparations: Planning the Implementation Going Live: The Initial, Planned Change Continuing Design During Use: The Long, Improvisational Process The Larger Picture and the Local Needs References Author Biography

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Author Information

Morten Hertzum is Professor of Information Science in the Department of Communication at the University of Copenhagen, Denmark. He has a Ph.D. in Computer Science and has previously held positions at Roskilde University, University of Strathclyde, Ris� National Laboratory, and University of Limerick. Hertzum has published extensively about the implementation and evaluation of information systems, especially in healthcare organizations. He is also the author of a book on usability testing (published by Morgan & Claypool, 2020). His research interests include human-computer interaction, computer-supported cooperative work, healthcare informatics, and organizational implementation.

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