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OverviewFull Product DetailsAuthor: Richard E. KopelmanPublisher: Taylor & Francis Ltd Imprint: Routledge Weight: 0.639kg ISBN: 9781138951747ISBN 10: 1138951749 Pages: 364 Publication Date: 09 December 2019 Audience: College/higher education , Professional and scholarly , Postgraduate, Research & Scholarly , Professional & Vocational Format: Hardback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of Contents1. The Cube One Framework; 2. Enterprise-Directed Practices; 3. Employee-Directed Practices; 4. Customer-Directed Practices; 5. Validity Evidence: Survey Research; 6. Validity Evidence: Financial Metrics; 7. The Remarkable Turnaround at Continental Airlines as Examined through the Lens of the Cube One Framework; 8. Google and AltaVista: Two Pioneers in Internet Searches; 9. Three Remarkably Successful Customer-Centric Companies: Zappos.com, Four Seasons, and Nordstrom; 10. The Mayo Clinic and Excellent Hospitals; 11. Toward an Organizational Diagnosis; 12. Toward ImplementationReviewsAuthor InformationRichard E. Kopelman is Professor of Management at the Zicklin School of Business, Baruch College, USA. His research focuses on improving work motivation, productivity, and organizational performance. He has published in several key journals, including the Academy of Management Journal, Decision Sciences, Organizational Behavior and Human Performance, and the Journal of Applied Psychology. Tab Content 6Author Website:Countries AvailableAll regions |
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