|
|
|||
|
||||
OverviewWorkplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses. Full Product DetailsAuthor: Roy Lilley , Timothy Andrés PabonPublisher: Brilliance Corporation Imprint: Brilliance Audio Edition: Unabridged Dimensions: Width: 13.30cm , Height: 2.50cm , Length: 19.10cm ISBN: 9781721388035ISBN 10: 1721388036 Publication Date: 28 May 2019 Audience: General/trade , General Format: Audio Publisher's Status: Active Availability: In Print This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationRoy Lilley is a writer, commentator, and conference speaker on health, change management and social issues. He contributes to The Guardian, The Sunday Times, The Telegraph, BBC News, and BBC Radio. Tab Content 6Author Website:Countries AvailableAll regions |