Dealing with Difficult People

Author:   Roy Lilley ,  Timothy Andrés Pabon
Publisher:   Brilliance Corporation
Edition:   Unabridged
ISBN:  

9781721388035


Publication Date:   28 May 2019
Format:   Audio  Audio Format
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Dealing with Difficult People


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Overview

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior – what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides brand new summary points for each chapter and the tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Full Product Details

Author:   Roy Lilley ,  Timothy Andrés Pabon
Publisher:   Brilliance Corporation
Imprint:   Brilliance Audio
Edition:   Unabridged
Dimensions:   Width: 13.30cm , Height: 2.50cm , Length: 19.10cm
ISBN:  

9781721388035


ISBN 10:   1721388036
Publication Date:   28 May 2019
Audience:   General/trade ,  General
Format:   Audio
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Roy Lilley is a writer, commentator, and conference speaker on health, change management and social issues. He contributes to The Guardian, The Sunday Times, The Telegraph, BBC News, and BBC Radio.

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