Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience

Author:   Adrienne, M.d. Boissy ,  Timothy, M.D. Gilligan ,  Caroline Miller
Publisher:   McGraw-Hill Education on Brilliance Audio
Edition:   Unabridged
ISBN:  

9781536624021


Publication Date:   14 November 2016
Format:   Audio  Audio Format
Availability:   In Print   Availability explained
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Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Superior Patient Experience


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Overview

The proven strategy for driving patient satisfaction physician engagement and better clinical outcomes with improved doctor-patient communication-from the thought leaders at Cleveland Clinic

Full Product Details

Author:   Adrienne, M.d. Boissy ,  Timothy, M.D. Gilligan ,  Caroline Miller
Publisher:   McGraw-Hill Education on Brilliance Audio
Imprint:   McGraw-Hill Education on Brilliance Audio
Edition:   Unabridged
Dimensions:   Width: 14.00cm , Height: 1.30cm , Length: 17.10cm
Weight:   0.068kg
ISBN:  

9781536624021


ISBN 10:   1536624020
Publication Date:   14 November 2016
Audience:   General/trade ,  General
Format:   Audio
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

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Adrienne Boissy, MD, MA, is the Chief Experience Officer of Cleveland Clinic, where she leads initiatives to improve the patient experience. She spearheaded the creation and development of the Clinic's R.E.D.E. to Communicate: Foundations of Healthcare program, and serves as a staff neurologist at the Cleveland Clinic Mellen Center for Multiple Sclerosis. Timothy Gilligan, MD, MS, is the former Co-Director of the Center for Excellence in Healthcare Communication at Cleveland Clinic, where he teaches communication skills and provides physician coaching. A medical oncologist, Dr. Gilligan is Vice Chairman for Education at the Clinic's Taussig Cancer Institute.

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