Overview

Students will master the objectives for the new Microsoft Desktop Support Technician exam #70-272 using an approach created specifically for them. Their learning will be enhanced with extensive end-of chapter exercises and hands-on projects with a free MeasureUp test preparation CD included with the text.

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9781423903215

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1. Introduction to Supporting Users 2. Overview of Microsoft User Applications 3. Resolve Issues Related to Operating System Customization 4. Configure User-Related Issues 5. Configure and Troubleshoot Internet Explorer and Outlook Express 6. Install Microsoft Office 2003 7. Configuring and Troubleshooting Operating System Features 8. Resolving Issues Related to Office Application Usage 9. Configure, Customize, and Migrate to Outlook 10. Configure and Troubleshoot Devices and Connectivity 11. Resolve Folder and File Issues 12. Configure Application Security 13. Manage Office Application Updates and Upgrades Practice Exam

Author Information

With more than 20 years of computer experience with both small and large organizations, author Ron Carswell is a practically focused, proficient writer and successful instructor. Mr. Carswell is professor emeritus at San Antonio College, where he has instructed students in Microsoft Server Administration and other courses for numerous years. In addition to this book, Professor Carswell has authored or co-authored numerous successful books on Microsoft Windows and Microsoft Windows servers, Parallel Operating Systems with Windows XP and Linux,Virtual PC and Virtual Server, C++ and other related computing topics. His last text was Guide to Microsoft Private Cloud. Professor Carswell holds a BBA from the University of Texas and an MBA from Baylor University. He has also earned A+, Network+, CTT+, MCSA, MCSE, MCDST and MCITP certifications.

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