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9781039153981

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Gerry Shortill has been described as formidable in dealing with, and resolving systemic issues and problems that plague business with his foundational training, interest and understanding of process, efficiency, and management. For the past many years, Shortill's focus has been on Information Technologies, however he has not lost his passion for small business and their plight to succeed. Shortill loves to delve into how things work with an engineering mindset; find out why they work (or don't) and find solutions that best fit the circumstances. Besides being a backyard mechanic doing his own automotive and small engine repairs, plumbing and electrical, HVAC, roof replacement and so much more, Shortill is passionate about helping small businesses thrive and hopes You Want My Repeat Business? will guide business owners and managers on their paths to success. Born and raised in Ottawa, Ontario Canada, he lives there with his wife on a humble oasis of twenty acres with their adopted cat Jedi. This is his first book.

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