Overview

Full Product Details

Author:   Richard N. Katz
Publisher:   John Wiley & Sons Inc
Imprint:   Jossey-Bass Inc.,U.S.
Dimensions:   Width: 15.20cm , Height: 1.40cm , Length: 23.10cm
Weight:   0.282kg
ISBN:  

9780787961718

ISBN 10:   078796171
Pages:   208
Publication Date:   31 January 2002
Audience:   College/higher education ,  Professional and scholarly ,  Undergraduate ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Out of Stock Indefinitely
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Foreword (Brian L. Hawkins and Jay Morley). Acknowledgments. Forum Participants. The Authors. 1. It's a Bird! It's a Plane! It's a ... Portal? (Richard N. Katz). 2. Customer--Centered Resources (Ed Lightfoot and Weldon Ihrig). 3. Customer Relationship Management: A Vision for Higher Education (Gary B. Grant and Greg Anderson). 4. All About Web Portals: A Home Page Doth Not a Portal Make (Howard Strauss). 5. E--Business in Higher Education (Robert B. Kvavik). 6. The Business Challenges (Diana Oblinger and Larry Goldstein).7. Portal Technology Opportunities, Obstacles, and Options: A View from Boston College (Bernard W. Gleason). 8. Portal Technology Opportunities, Obstacles, and Options: A View from the California State University (Steven L. Daigle and Patricia M. Cuocco). 9. The Organizational Challenge: IT and Revolution in Higher Education (John R. Curry). 10. The Policy Challenges (Richard N. Katz and Rhonda I. Gross). 11. Summing Up (Richard N. Katz and Larry Goldstein). Readings. Index.

Reviews

""...it may be just the thing to leave on the president's chair before asking for funding."" (University Business, May 2002)

...it may be just the thing to leave on the president's chair before asking for funding. (University Business, May 2002)

Author Information

Richard N. Katz is vice president of EDUCAUSE and directs the EDUCAUSE Center for Applied Research. He is the author or editor of more than three dozen monographs, articles, and books on organizational change and information technology in higher education.

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