Overview

Seeking to expand his knowledge, the protagonist departed from his hotel career position and returns to work by seeking employment with a cruise line. He is awarded the lead position to manage the services of three ships located on the East coast of Florida and West coast of California. The seafarer's mode of operation is quickly adopted, and he takes the liberty to implement service improvement and cost efficiencies. Frequent trips takes him to visit the ships in San Pedro California and the ports of call to Mexico and Alaska. On the Miami based ship, he sails to the Bahamas on short itineraries. Interactions with vacationing passengers proved insights to the motivation for a getaway and or testing the one's own tolerance of motion at sea. He makes friends with the international crew, provides the working tools, improves working conditions, and earns respect by honoring their culture. Admiration from his superiors for the results in passenger satisfaction and operating profits came with envy and created obstacles. A dark cloud appears on the horizon with the discovery of embezzlement done by his predecessors. Success illuminates his efforts to exceed his colleagues performances. Sabotage action applied to derail his results ends up in a major management shakedown.

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He was born and raised in Southern Germany. As the second of three sons, he was designated to follow his father's trade and profession. The older brothers leading and destined to succeed in inheriting the business did not sit right with the author. He branched out into the hospitality trade in pursuit of a career. Targets are met, goals are exceeded, and the author flourishes despite the lack of higher education. Timing and good fortune assisted in the success of managing Food, Beverage, Service and Cruise Line operations while climbing the ladder of success and ranks. He decides to write his personal and professional experiences in a fictional Genre despite the anticipated challenge of English being his second language and never received formal language schooling. Life is a formidable teacher, and mistakes are the foundation of self-development. The Author made this his mentor. The book series will provide ample opportunities to demonstrate the methods.

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