Overview

This unique book is geared for academicians, researchers, and those who train or are considering becoming volunteers. It focuses on those behind the phone line, the people who volunteer to help those who call crises lines. It is a blend of theoretical as well as personal accounts of what and how it feels to sit by the phone and help people pour their hearts out, save those who consider suicide, and empower those who feel downtrodden and desperate. This book illustrates the calls that are received, how operators approach them, how they learn to identify the repeaters who just hang on to the line, and how their volunteering enriches their lives.

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9781536105902

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Ami Rokach holds a Ph.D. in psychology from Purdue University. He is the Executive Editor of the Journal of Psychology: Interdisciplinary and Applied, and is a clinical psychologist and a sex therapist who combines offering individual, couple and sex therapy with teaching and research. Ami is an associate professor and is teaching psychology at The Center for Academic Studies in Israel, and is also a member of the psychology departments at York University in Canada, and Walden University in the USA. His therapeutic and research interests include loneliness, sexuality, couple & sex therapy, anxiety and phobias, traumatic experiences and personal growth, stress management, and palliative care. After 35 years of doing psychology he is still intrigued by human nature, peoples suffering, and the real opportunity that we all have to grow, flourish, and reinvent ourselves despite obstacles and painful experiences.

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