Overview

In a world where tricky conversations can feel like navigating a minefield, Andrew Fuller serves as your guide, offering strategies to resolve conflicts and manage the dynamite sticks of humanity that are tricky people. From workplace politics to family dramas and romantic entanglements, learn how to wield the power of RESOLVE - Respond with respect Engage Seek understanding Observe feelings Lower the tone Value-add, and Empower - to emerge victorious from the battleground of interpersonal interactions. Whether you're facing off against Genghis Khan or the school principal, this book equips you with the tools to turn confrontation into connection and chaos into calm.

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9781923215184

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"Andrew Fuller has recently been described as an ""interesting mixture of Billy Connolly, Tim Winton and Frasier Crane"" and as someone who ""puts the heart back into psychology"". As a clinical psychologist, Andrew Fuller works with many schools and communities in Australia and internationally, specialising in the wellbeing of young people and their families. He is a Fellow of the Department of Psychiatry and the Department of Learning and Educational Development at the University of Melbourne."

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