Overview

In a world of uncertainty, complexity, unpredictability and information overload, this book cuts through the clutter and panic and calmly leads you from being stuck and in survival mode to inspired action and developing a thriving mindset. It provides stories, insights, guidelines and toolkits from 24 leading experts in the tourism and travel industry. They offer hope and inspiration to business owners and their employees, customers, stakeholders and communities in a calm and confident way as they navigate the vortex of the crisis. This book also offers domestic and international travellers a glimpse of how COVID-19 has affected the tourism and travel industry. Reports and infographics provide an overview of what to expect with regard to future travel, safety and your peace of mind when the floodgates open and Africa welcomes you back to explore and enjoy all she has to offer.

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9781869228545

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Shanaleigh Hebbard is the owner of Shongile - Future Self Journeys. She has extensive experience working at both ends of the tourism value chain. Shanaleigh started her tourism journey in lodge management. She was a Key Accounts Manager for an overseas tour operator, and her focus was on managing the logistics and coordination of international student travel while synchronising her clients' needs and desires with involvement in community outreach programmes and participating in sustainable conservation projects. An entrepreneur at heart, she found her niche and enjoys arranging events for overseas authors, thought leaders, business coaches and student travellers.

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