Overview

Technological advances, an increasingly globalized workforce and seismic global events mean that change is a constant feature of business life today. The consequences of not managing change effectively can be devastating for businesses. How can managers deal with change brought about by unpredictable events? How can they embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayes’s bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and many more. Offering unrivalled breadth, it will guide you clearly through all stages of the change process, from recognizing the need for change to ensuring its successful implementation. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable. This sixth edition covers all of the key theories, tools and techniques of organizational change, and offers everything you need to know about organizational change today: - Brand new international case studies and examples allow you to understand change in context - Coverage of ‘big-bang’ disruptions, offers you a framework for dealing with unforeseen global events like pandemics, economic instability and climate change - Updated research reports show you the latest theory in the field - New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively - Increased coverage of SMEs, public sector and family businesses shows you change in diverse sectors

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9781352012552

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Reviews

It would be hard to improve on the last edition of Hayes' book, but this version does. Wonderfully clear, it is a useful book for course leaders in the human side of strategy, and a great lifelong learning companion for anyone moving into a change agent's role or looking to change their organisation. The new, reframed chapters on making change stick are a great addition. * Peter Antonioni, Lecturer, University College London, UK. * Getting people to change, even when it is in their best interest to do so, is the most difficult task faced by any leader. Hayes makes this content readily accessible, in one of the best management texts I have ever read. * Nicholas S. Miceli, Associate Professor of Management/Accounting, Park University, USA. * This text has three great strengths as an effective learning resource: it is one of the few texts where chapters clearly align with managing the change process; it emphasises the people management issues associated with implementing change; and each chapter provides at least one brief practical case study, drawing from a range of industries and organisations located around the globe. * Jan Fermelis, Senior Lecturer, Deakin University, Australia. *

Author Information

John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK.

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