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OverviewFull Product DetailsAuthor: Richard J. Banchs (University of Illinois Hospital, Chicago, IL) , Michael R. Pop (American Society for Quality (ASQ))Publisher: John Wiley and Sons Ltd Imprint: Wiley-Blackwell Dimensions: Width: 17.00cm , Height: 2.60cm , Length: 24.40cm Weight: 0.936kg ISBN: 9781119698982ISBN 10: 1119698987 Pages: 496 Publication Date: 06 May 2021 Audience: Professional and scholarly , Professional & Vocational Format: Paperback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsWhy This Book? x About the Authors xi List of Stories, Examples, Exercises, and Case Studies xiii About the Companion Website xv Part I The Basics 1 Chapter 1 The Problem with Healthcare 3 Chapter 2 We Need to Improve the Way We Improve 11 Part II The First “R”: The Right Project 21 Chapter 3 The Project Selection Process 23 Chapter 4 Frame Your Challenge: The Problem Statement and Charter 36 Part III The Second “R”: The Right People 45 Chapter 5 Don’t Go at It Alone: Find a Primary Sponsor 47 Chapter 6 Organize Your QI Team and Select the Team Leader 51 Part IV The Third “R”: The Right Problem 61 Chapter 7 What is the Scope of the Project? The SIPOC Diagram 63 Chapter 8 Who Are the “Customers,” and What Do They Need? 68 Chapter 9 Who Are the “Stakeholders,” and What Challenges Do They Have? 81 Part V The Fourth “R”: The Right Cause 87 Chapter 10 To Understand a Process, You Need to “Go See” and Create a Map 89 Chapter 11 Get a Quick Win: Identify and Eliminate “Waste” 109 Chapter 12 Measure What Matters: Choose the Right Project Metrics 124 Chapter 13 Practicalities for Planning and Collecting Baseline Data 137 Chapter 14 Define Baseline Performance: Is the Process “Stable”? 147 Chapter 15 Tools to Characterize the Type of Variation: The Run Chart 176 Chapter 16 Tools to Characterize the Type of Variation: The Control Chart 186 Chapter 17 Define Baseline Performance: Is the Process Capable? 207 Chapter 18 How to Identify and Prioritize the Most Likely Cause of the Problem 222 Chapter 19 Before Proceeding, Confirm the Cause-and-Effect Relationship 242 Part VI The Fifth “R”: The Right Solution 253 Chapter 20 Develop and Prioritize Your Improvement Ideas 255 Chapter 21 Test the Effectiveness of Your Ideas with a Pilot 280 Chapter 22 Improve “Flow” and Work Conditions 288 Chapter 23 Now Roll-Out Your Improvement Ideas and Make Them “Stick” 310 Part VII Additional Things You May Need to Know 331 Chapter 24 How to Prepare and Conduct a Tollgate Review 333 Chapter 25 How to Communicate Effectively to Engage the Frontline 339 Chapter 26 How to Lead an Effective Team Meeting 354 Chapter 27 How to Help Your QI Team Become a High-Performing Team 369 Chapter 28 Steps and Strategies to Effective Decision-Making 393 Chapter 29 What Neurosciences Can Teach Us to Motivate People to Change 403 Chapter 30 How Does it All Fit Together? The MRI Suite at St. Mary’s Hospital 421 Appendix 449 Appendix I Common Improvement Tools and Techniques 451 Appendix II Glossary of Improvement Terms 457 Appendix III Additional Resources 460 Index 463ReviewsAuthor InformationRichard J. Banchs, MD is a board-certified Pediatric Anesthesiologist and the Associate Head for Quality and Safety for the Department of Anesthesiology at the University of Illinois Hospital, Chicago. Dr. Banchs is a Lean Six Sigma Black Belt and Change Management Experienced Practitioner and has served as the Senior Director of the Organizational Process Improvement office at UIC. He is the creator and director of the QI Project Bootcamp: an intensive three-day course that serves the learning needs of the UIC Hospital community of providers and staff. Michael R. Pop, SSMBB, MBA is the Director of Business Process Improvement for the Omron Automation Americas group and a Senior Member of the American Society for Quality (ASQ). He has assisted multiple Hospitals and Clinics implement Lean Six Sigma Operations and coached and mentored numerous healthcare leaders in the use of Statistical Process Control techniques. Tab Content 6Author Website:Countries AvailableAll regions |
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