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9781549165788

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You can't buy it. You can't sell it. You can't even see it. But if you had more of it, your employees would work harder, and your customers would stay with you longer. Trust is one of the most valuable intangible assets that a company can have and this book will show you how to get more of it. Packed with wonderful stories and practical examples, this book is a great read. Trust me! -- Erin Meyer, author of The Culture Map

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Sandra Sucher is a professor of management practice at Harvard Business School, where she has been teaching for the last twenty years. She provides expert commentary for Bloomberg, The New York Times, The Washington Post, The Wall Street Journal, NPR, and Fortune. Prior to teaching at Harvard, Sucher had a two-decade career as a senior level executive and business 'fixer, ' specializing in uncovering complex organization problems and creating new ways to address them. She lives in Massachusetts. Sandra Sucher is a professor of management practice at Harvard Business School, where she has been teaching for the last twenty years. She provides expert commentary for Bloomberg, The New York Times, The Washington Post, The Wall Street Journal, NPR, and Fortune. Prior to teaching at Harvard, Sucher had a two-decade career as a senior level executive and business 'fixer, ' specializing in uncovering complex organization problems and creating new ways to address them. She lives in Massachusetts. Shalene Gupta is a research associate at Harvard Business School. She is a former Fortune reporter, who covered diversity in Silicon Valley, big data, and smart cities. She lives in Massachusetts. Shalene Gupta is a research associate at Harvard Business School. She is a former Fortune reporter, who covered diversity in Silicon Valley, big data, and smart cities. She lives in Massachusetts. Jennifer Aquino is an American actor based in Los Angeles. She works in film, television, theater, and voice-over. She's known as the doctor who killed McDreamy on the ABC medical drama Grey's Anatomy. Her theater background includes performances at East West Players, The Actors' Gang, LaJolla Playhouse, Theatre West, El Portal Theatre, Center Stage Theatre, Victory Theatre, and Lodestone Theatre. Her voice has been described as grounded, youthful, refreshing, and pleasing to the ear. Jennifer loves giving voice to young adults, and reading journeys of empowered women in romantic comedies, LitRPG books, fantasy/sci-fi novels, mysteries, and thrillers. Her background in theater and voice contributes to her narration in giving each character a unique life.

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