Awards

• Winner of Winner of a Silver Medal, 2015 Axiom Business Book.

Overview

If you are one of over 700 million passengers who will fly in America this year, you need to read this book. The Next Crash offers a shocking perspective on the aviation industry by a former United Airlines pilot. Weaving insider knowledge with hundreds of employee interviews, Amy L. Fraher uncovers the story airline executives and government regulators would rather not tell. While the FAA claims that this is the ""Golden Age of Safety,"" and other aviation researchers assure us the chance of dying in an airline accident is infinitesimal, The Next Crash reports that 70 percent of commercial pilots believe a major airline accident will happen soon. Who should we believe? As one captain explained, ""Everybody wants their $99 ticket,"" but ""you don't get [Captain] Sully for ninety-nine bucks"" Drawing parallels between the 2008 financial industry implosion and the post-9/11 airline industry, The Next Crash explains how aviation industry risk management processes have not kept pace with a rapidly changing environment. To stay safe the system increasingly relies on the experience and professionalism of airline employees who are already stressed, fatigued, and working more while earning less. As one copilot reported, employees are so distracted ""it's almost a miracle that there wasn't bent metal and dead people"" at his airline. Although opinions like this are pervasive, for reasons discussed in this book, employees' issues do not concern the right people-namely airline executives, aviation industry regulators, politicians, watchdog groups, or even the flying public-in the right way often enough. In contrast to popular notions that airliner accidents are a thing of the past, Fraher makes clear America is entering a period of unprecedented aviation risk.

Full Product Details

9780801452857

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Reviews

Amy L. Fraher's accessible book provides deep insight into a socially important setting, revealing surprising and disconcerting findings. It will be of interest to a broad audience. -Alexandra Michel, University of Pennsylvania, author of Bullish on Uncertainty: How Organizational Cultures Transform Identities Amy L. Fraher's message is delivered loudly and clearly. The Next Crash shows how financial motives are making aviation less safe, which will result in more accidents. The connection to Wall Street troubles is well made-and appropriate. -Patrick Mendenhall, Critical Reliability Concepts (http://CriticalReliability.com), coauthor of Beyond the Checklist: What Else Health Care Can Learn from Aviation Teamwork and Safety The Next Crash is unusually well written and addresses an important topic. Amy L. Fraher's approach is substantive, not sensational, and she is well qualified. Fraher addresses issues that have long concerned me. -Key Dismukes, Chief Scientist for Aerospace Human Factors (retired), Human Systems Integration Division, NASA Ames Research Center

Fraher, a former commercial pilot and U.S. Naval Aviator, presents a seasoned analysis of today's eroding safety standards and their implications for future airline disasters. Though Fraher, now an organizational consultant, writes in the language of business school case studies and training manuals, her well-supported argument is indisputable: the post-9/11 state of the industry is perilous. (July 2014) Amy L. Fraher's accessible book provides deep insight into a socially important setting, revealing surprising and disconcerting findings. It will be of interest to a broad audience. -Alexandra Michel, University of Pennsylvania, author of Bullish on Uncertainty: How Organizational Cultures Transform Identities Amy L. Fraher's message is delivered loudly and clearly. The Next Crash shows how financial motives are making aviation less safe, which will result in more accidents. The connection to Wall Street troubles is well made-and appropriate. -Patrick Mendenhall, Critical Reliability Concepts (http://CriticalReliability.com), coauthor of Beyond the Checklist: What Else Health Care Can Learn from Aviation Teamwork and Safety The Next Crash is unusually well written and addresses an important topic. Amy L. Fraher's approach is substantive, not sensational, and she is well qualified. Fraher addresses issues that have long concerned me. -Key Dismukes, Chief Scientist for Aerospace Human Factors (retired), Human Systems Integration Division, NASA Ames Research Center

The Next Crash is unusually well written and addresses an important topic. Amy F. Fraher's approach is substantive, not sensational, and she is well qualified. Fraher addresses issues that have long concerned me. Key Dismukes, Chief Scientist for Aerospace Human Factors (retired), Human Systems Integration Division, NASA Ames Research Center

Author Information

Amy Fraher is a retired Naval Aviator and former United Airlines pilot who currently lectures in Organisation Studies at the Bristol Business School, UK. She is the author most recently of Thinking through Crisis: Improving Teamwork and Leadership in High Risk Fields.

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