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OverviewWalt Disney World is the most recognized company in the world for service excellence. The book will combine the authors experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading The Experience the reader will learn to: Identify service problems that face every company in the marketplace. Identify the experience and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organizations level of the experience by utilizing the experience quotient and applying the I CARE principles, and Full Product DetailsAuthor: Bruce Loeffler , Brian Church , Kevin YoungPublisher: Ascent Audio Imprint: Ascent Audio ISBN: 9798212058223Publication Date: 07 July 2022 Audience: General/trade , General Format: Audio Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationMichelle Commander is Associate Director and Curator of the Lapidus Center. Kevin Young is Director of the Schomburg Center and Poetry Editor for the New Yorker. His most recent book of poetry, Brown, and his nonfiction book Bunk, were both named New York Times Notable Books and longlisted for the National Book Award. Bunk was also a finalist for the National Book Critics Circle Award. Tab Content 6Author Website:Countries AvailableAll regions |
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