Overview

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. ● Shows leaders how their digital implementations will make them more Amazon-like ● Helps you deliver recurring revenue ● Shows you how to embrace customer retention ● Demonstrates the importance of churning less Get that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.

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Author Information

Nick Mehta is the CEO of Gainsight, a Customer Success Management platform that leverages customer intelligence and automation to proactively manage retention, reduce unexpected churn and identify up-sell opportunities. Allison Pickens has served as COO at Gainsight, an investor at Bain Capital, and a strategy consultant at BCG. One of the world's leading experts on the business transformation that accompanies shifting to the cloud, she has coached thousands of executives at public companies and startups alike. Allison has a degree in ethics, politics, and economics from Yale and an MBA from Stanford. Chloe Cannon is a voice talent and audiobook narrator.

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