Free Delivery Over $100
|
|
|||
|
||||
OverviewIf leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. ● Shows leaders how their digital implementations will make them more Amazon-like ● Helps you deliver recurring revenue ● Shows you how to embrace customer retention ● Demonstrates the importance of churning less Get that competitive advantage in the most relevant and important arena today--making and cultivating happy customers. Full Product DetailsAuthor: Nick Mehta , Allison Pickens , Maria Martinez , Chloe CannonPublisher: Gildan Media Corporation Imprint: Gildan Media Corporation ISBN: 9798200575008Publication Date: 31 July 2020 Audience: General/trade , General Format: Audio Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationNick Mehta is the CEO of Gainsight, a Customer Success Management platform that leverages customer intelligence and automation to proactively manage retention, reduce unexpected churn and identify up-sell opportunities. Allison Pickens has served as COO at Gainsight, an investor at Bain Capital, and a strategy consultant at BCG. One of the world's leading experts on the business transformation that accompanies shifting to the cloud, she has coached thousands of executives at public companies and startups alike. Allison has a degree in ethics, politics, and economics from Yale and an MBA from Stanford. Chloe Cannon is a non-union multi-genre audiobook narrator living in the Mid-Hudson Valley region of New York. Audiobook narration seized her interest when reading aloud to local seniors, who informed her that her reading sounded just like their audiobooks! Since then, she has narrated titles in a variety of genres, including young adult, sci-fi/fantasy, romance, self-help, thriller/suspense, sports memoir, and biography, with a special affinity for young adult/middle grade works. Her shapeshifting voice provides depth to each character within a story. AudioFile magazine has reviewed her narration: Cannon sounds so authentic that it's impossible not to be moved. Tab Content 6Author Website:Countries AvailableAll regions |
||||
