Overview

In this definitive and popular guide, now in its sixth edition, industry expert Katharine Giovanni covers the basics of starting a new concierge, lifestyle management, errand service, or personal assistant company, from creating a business plan to handling the day-to-day logistics. This valuable resource-indispensable for small boutique services to large corporations-is packed will sales ideas, marketing tips, sage advice on topics such as insurance, and much more. Topics include why the concierge business is poised to explode in coming years, how to find a niche market, what services to offer, how to set fees, and how to sign top vendors and negotiate commissions from them. Katharine's unique guidance has helped many successful start-ups through her ability to deliver time tested information for success in previous editions plus other books.

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9781931109246

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I have received my copy of The Concierge Manual and started reading it at 9 p.m. By 11 p.m., I had read to chapter 10. It is exactly what I needed; I am so happy I ordered it. Your book is highlighted, dog-eared, sticky noted, and read twice now. I am still working on my business plan, but your book gave me direction. Thank you for writing such an awesome book! Cathie Carrigan An amazing book for those who love having all the information possible to complete a task. This book lays out the groundwork for anyone to become a concierge in simple and precise terms affording you the confidence to execute difficult endeavors with the ease of an expert. Lupe, US Just a short note to tell you how much I enjoyed reading your book The Concierge Manual. I completed your book, front to back in only two days. Katharine, your book is by far the only book that I have read cover to cover with the exception of the Bible. Your style of writing made me feel like you were in the room talking to me. I am now in the process of reading your book again so that I can implement your advice and techniques into my business plan. Scott Davis The Concierge Manual is astounding! I'm pulling things from it that make it worth every penny, just in the website links that you give alone! The gentle wisdom and anecdotal experience that you convey in The Concierge Manual gives someone new to the business, like me, a wonderful feeling of receiving great parental guidance that is so rare these days-and which one could consider a lost art form in itself! Angela Lambert The information in your book was so helpful. I was able to focus and get a better insight on the business by following the guidelines that you set in place. Christopher Scott I read your book and found it insightful, educational, and instructional. It played a tremendous role in laying down some of the groundwork and planning for our 'soon to be launched' endeavor. Thanks again! Bernard Lewis

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