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OverviewThis section addresses the need for solid problem solving strategies and conflict resolution skills in the workplace. It identifies the structural factors that can cause conflict and looks at practical ways for resolving them. The program also focuses on the role of personal responsibility, and offers some basic communication tools that staff can use in any workplace. Features and Benefits: 'A segment describes the importance of diversity and generational differences in a changing climate. 'A list of techniques for expressing feelings helps the learner apply strategies to reduce interpersonal conflict. Full Product DetailsAuthor: Cinema House Films , Cinema House Films , (Cinema House Films) Cinema House FilmsPublisher: Cengage Learning, Inc Imprint: Wadsworth Publishing Co Inc Edition: New edition Weight: 0.075kg ISBN: 9780495821311ISBN 10: 0495821314 Publication Date: 01 January 2005 Audience: College/higher education , Tertiary & Higher Education Format: DVD-ROM Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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