Overview

Achieving work-life balance as a community association leader is challenging but essential. They must navigate complex systems with multiple stakeholders, volunteer leaders, and limited budgets, all while providing excellent customer service to residents. Stress and burnout have a significant impact on managers, residents, and associations. Managers who experience high levels of stress and burnout are more likely to make mistakes, have difficulty managing their workload, and experience decreased job satisfaction. Residents may also experience negative consequences, such as delayed responses to complaints, decreased communication, and reduced trust in the association. As a result, associations may experience financial and legal consequences, such as increased liability, decreased property value, and decreased resident satisfaction.

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"Paul K. Mengert is the founder and CEO of Association Management Group (AMG). He holds both the Certified Manager of Community Associations (CMCA) and Professional Community Association Manager (PCAM) designations. Paul is a Community Associations Institute (CAI) National Faculty Member, lecturer at Wake Forest Law School, teaches for the Harvard Business School Alumni of Charlotte program at Queens University and is a frequent speaker at conferences such as the CAI's National Conference and Law Seminar. He is also the Chairman of the Piedmont Triad International Airport (PTI) Board, and Chair of the North Carolina Legislative Action Committee (NC-LAC) Board. Mengert's recent awards include: Triad Business Journal's C-Suite ""Most Admired CEOs"" (2020); and the Community Association Institute's (CAI) ""Educator of the Year (2021)."

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