Overview

The purpose of this book is to provide both academic and industry perspectives on T-shaped talent as a framework to develop the next generation workforce. This book will include a number of chapters from the authors of this book (Y. Moghaddam, H. Demirkan and J. Spohrer), and edited chapters from a number of additional experts who have been working on next generation of workers. The ISSIP BEP T-Summit collection aims to offer insights and practical wisdom easily applicable to the workplace. The context in which service is designed, delivered and experienced has been changing fundamentally. With exponentially growing and evolving technology-enabled, service transformations and innovations (e.g. IBM, Rolls-Royce, Amazon, Google, Lego, Disney, Tesco, iTunes, Uber, Smart Phones, Etsy, AirBnB, eBay). With this project, we envision to capture the latest thinking, experiences and results, and to publish a collection of practical, focused, easily digestible short papers in the increasingly important area of T-shape talent development, which integrates a variety of disciplines – including areas in engineering, social sciences and management – to focus education, research and practice on an expanding innovation economy.

Full Product Details

9781947843158

Table of Contents

Reviews

Author Information

Yassi Moghaddam, MBA, M.Sc., is the executive director of International Society of Service Innovation Professionals, a non-profit organization that has partnered with IBM, Cisco, GE, and JST to promote people-centered innovation. Yassi has 25 years of service and product innovation experience with Fortune 500 companies like VMWare, Cisco, Northeastern University, Wells Fargo, EMC, and New Venture Partners. She holds an MBA from Columbia University, a MS in electrical engineering from Georgia Institute of Technology, and BS in EE from University of Oklahoma.

Tab Content 6

Customer Reviews

Recent Reviews

Countries Available