Overview

Smart meters, which allow energy suppliers to get remote electricity and gas readings from households and businesses using mobile phone-type signals and wireless technologies, should benefit customers through savings from energy usage and efficiency. In 2013 we first looked at the Government's programme to roll-out smart meters to 100% of UK homes and businesses by 2020. This inquiry reviewed the progress of the roll-out and we have been disappointed by the ongoing policy delivery challenges which the Government has failed to resolve: (i) Technical communication problems with multiple occupancy and tall buildings which should have been resolved by now; (ii) Compatibility problems between different suppliers and different meters; (iii) A slow start to full engagement with the public on meter installation and long-term use; (iv) A delay by the Government-appointed communications infrastructure company which has further set back confidence in the programme; (iv) A reluctance to improve transparency by publishing the Major Project Authority's assessments on the smart meter programme

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