Overview

rofessional Skills for the Pharmacy Technician aids technicians in viewing themselves as professionals within the health system. This easy-to-read text addresses skills that facilitate interprofessional interactions in the workplace and increase safety in pharmacies by improving communication. This resource discusses topics dealing with interpersonal relationships, conflicts, training of new employees, management and supervision within the technician ranks, and the importance of the technician role within the healthcare system. Additional topics include patient safety, professionalism, organizational culture, ethics, human resources/labor relations, cultural competence, negotiation and emotional intelligence, customer service, substance abuse, security/risk management, career management, inventory management, and technology. The different topics were chosen based on conversations with technicians and technician educators, and research done by the Pharmacy Technician Certification Board. This accessible text will help students understand the background and history behind policies and workplace decisions. The real-life case studies and discussion questions promote a review of the reasoning behind good and bad decisions, to enable healthcare workers to make more educated decisions. This valuable resource will help pharmacy technicians to be a key contributor in creating a quality work environment. The new Pharmacy Technician Accreditation Commission (PTAC) collaboration between (ASHP) and the Accreditation Council for Pharmacy Education (ACPE) is working towards assuring and advancing the quality of pharmacy technician education and training programs to new standards by 2020. This text is an excellent resource for PTAC accredited pharmacy technician education programs preparing curricula to meet the new 2020 Pharmacy Technician Certification Board (PTCB) standards for certification and recertification.

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9781449629823

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Stephanie Peshek has spent most of her career as a pharmacy director in health system pharmacies in Ohio. She has also worked in long-term care and community pharmacies. She relocated to Florida in 2009 and is an associate professor of pharmacy practice and Director of Curriculum for Lake Erie College of Osteopathic Medicine School of Pharmacy. She has been an active member of the local, state, and national ASHP organizations, serving in various offices. She is also a member of ACCP and AACP. She is the faculty advisor for the student FSHP and AMCP chapters at LECOM. She received her BS in pharmacy from Ohio Northern University, PharmD from Idaho State University, MBA in health care administration from Cleveland State University and Master of Medical Education from LECOM.

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