Overview

"Organizational Communication, Third Edition, provides a lively, engaging overview of the principles and practices of organizational communication. Using familiar, real-world examples and interviews with actual practitioners that help students connect theory to practice, Alan Jay Zaremba illuminates themes of systems, culture, power, and skills and demonstrates how they relate to organizational communication and organizational communicators. Fully updated and revised throughout, the third edition features: * Expanded treatment of theoretical foundations * Greater focus on how gender, culture, diversity, globalization, and power impact communication networks * Streamlined coverage of written and oral communications * Substantially updated discussions of intercultural communication; crisis communication; communication auditing; emerging careers for organizational communication practitioners; new technologies; social networking; and ethical issues (with more emphasis on feminist perspectives) Highly accessible and student-friendly, Organizational Communication also offers more illustrations, hands-on practice, and pedagogical features than any other text in its market: * ""Case Studies"" boxes open each chapter with relevant, real-world scenarios of organizational communication. Questions at the end of each box get students making connections. * ""Practitioner Perspectives"" boxes--found at the end of each chapter--present interviews with women and men in many roles in different organizations. * ""Ethical Probes"" boxes ask students to consider moral problems and respond to questions about organizational communication issues. * ""Apply the Principles"" boxes challenge students to apply principles to a potentially pressing situation. * Extensive review features include the opening ""Chapter in a Nutshell,"" summary ""Toolboxes,"" and varied exercises that encourage group and role play. Featuring a thoughtful balance of theory and practice, Organizational Communication, Third Edition, provides students with the skills necessary to succeed in a world where communication forms the basis of all organizational activity."

Full Product Details

Author:   Alan Jay Zaremba (Associate Professor of Communication Studies, Associate Professor of Communication Studies, Northeastern University)
Publisher:   Oxford University Press Inc
Imprint:   Oxford University Press Inc
Edition:   3rd Revised edition
Dimensions:   Width: 23.10cm , Height: 1.50cm , Length: 19.10cm
Weight:   0.590kg
ISBN:  

9780195379044

ISBN 10:   0195379047
Pages:   336
Publication Date:   14 December 2009
Audience:   College/higher education ,  Tertiary & Higher Education
Format:   Paperback
Publisher's Status:   Active
Availability:   To order  
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

Table of Contents

Each Chapter opens with a Chapter in a Nutshell summary. Each Chapter ends with Summary: A Toolbox, Review and Discussion Questions, and Group/Role Play exercises. Preface PART 1: FOUNDATIONSChapter 1. Organizational Communication: An IntroductionCase 1.1: Communicating with ChuckCommunication and Organizational SuccessCommunication is CentralCommunication is a Pervasive ActivityOrganizational Communication is MultidimensionalMisconceptions about Organizational CommunicationDefining TermsDefining Factors: Skill, Networks, Culture, and PowerText FeaturesPractitioner Perspective: Craig Ingraham, Vice President and Senior CounselChapter 2. Management Theory and Organizational CommunicationCase 2.1: Communicating to a New StaffDemystifying TheoriesSymbiotic Theory: What is Symbiosis and Symbiotic Theory?Classical Theory of ManagementThe Hawthorne StudiesTheory X and Theory YPractitioner Perspective: Duane Vild, Complex Warden for State of Arizona Department of Corrections; Bureau Administrator, Department of CorrectionsChapter 3. Theoretical Foundations: Systems, Culture, and PowerCase 3.1: Sales Department, Service Department, and Customers BackgroundSystems TheoryCultural TheoryCritical TheoryApplying Symbiotic TheoryPractitioner Perspective: Robert Peterkin, Former School SuperintendentChapter 4. Ethics and Organizational Communication Case 4.1: Lying to Rachel AdamsExamining Ethics Ethical Decisions and Organizational CommunicationIs Honesty Overrated?The Normalization of DevianceMoral ConflictStrategic AmbiguityAssessing Attitudes toward Ethical CommunicationMaking Ethical DecisionsPractitioner Perspective: Victoria Kohlasch, Managing Director of MarketingPART 2: COMMUNICATION IN A COMPLEX SYSTEMChapter 5. Managing Information Case 5.1: Communicating Tasks, Policy, Recognition, and CultureInformation and OrganizationsSelecting Media OptionsSocial MediaKnowledge ManagementHuman Needs: The Human MomentInformation Needs and Selecting Media: A RecapPractitioner Perspective: Gordon Rudow, CEOChapter 6. Communication Networks Case 6.1: Internet Development, CCS, and CustomersWhat are Communication Networks?Types of Communication NetworksLocation: External and Internal networksFormality: Formal and Informal networksDirection: Upward, Downward and Horizontal networksPractitioner Perspective: Mike Armani, Vice President for Marketing and CommunicationChapter 7. Culture, Climate, and Organizational Communication Case 7.1: The Elan CorporationClimate and CultureOrganizational CultureRelationship between Climate and CultureCulture, Communication, and AssimilationLeadershipEmotional IntelligenceConclusion: Credibility and Human ValuesPractitioner Perspective: Governor Michael DukakisChapter 8. Meetings and Teams: Conflicts and Interventions Case 8.1: Gerald Sweeney and the Regular Wednesday MeetingsThe Phenomenon of MeetingsPrimary and Secondary TensionCounterproductive Group TendenciesInterventionsMaking Interventions WorkPractitioner Perspective: Gail Hunter, Vice President in Events and Attractions, National Basketball AssociationPART 3: CONTEMPORARY ISSUESChapter 9. Intercultural Communication and the OrganizationCase 9.1: Rando Systems Expands InternationallyWhy Study Intercultural Communication?What Do We Mean by Culture?Intercultural Communication in Organizational ContextsPractitioner Perspective: Steve MacLeod, Senior Vice PresidentChapter 10. Crisis CommunicationCase 10.1: The Nuance GroupOrganizations and Crisis CommunicationCrisis Communication PlanningProactive Crisis CommunicationSteps to Crisis Communication PlanningImage Restoration TheoryRecurring Counsel for Crisis CommunicatorsPractitioner Perspective: Jason Vines, Vice President for CommunicationChapter 11. Assessing Organizational Communication Quality Case 11.1: STIG: Perspectives of a StafferWhat is a Communication Audit?Audit Qualities and ComponentsReporting ResultsPractitioner Perspective: Angela Sinickas, Founder and PresidentChapter 12. Careers in Organizational Communication Case 12.1: What Can I Do With This?Communication as Critical to Success What Jobs Are Available?Preparing for the Job MarketPractitioner Perspective: Marcia Meislin: OwnerNotesCredits

Reviews

I liked it right from the start. Zaremba has a very easy-to-read style with a functional balance between application and theory. In an era when students have a need to be entertained, I found Zaremba's choice of cartoons, illustrations, and examples to be very relevant and engaging. At times, it almost seemed as if the author was simply having an open discussion about the principles and underpinnings of organizational communication and being instructive while he did so. --Michael L. Owen, Lewis-Clark State College The students respond so well to Organizational Communication, from the images, text boxes, graphs, and cartoons to the strong examples/applications of the theory discussed in each chapter. I love the format of the text and presentation of the material. --Robin Tackacs, Virginia Wesleyan College

<br> I liked it right from the start. Zaremba has a very easy-to-read style with a functional balance between application and theory. In an era when students have a need to be entertained, I found Zaremba's choice of cartoons, illustrations, and examples to be very relevant and engaging. At times, it almost seemed as if the author was simply having an open discussion about the principles and underpinnings of organizational communication and being instructive while he did so. --Michael L. Owen, Lewis-Clark State College<p><br> The students respond so well to Organizational Communication, from the images, text boxes, graphs, and cartoons to the strong examples/applications of the theory discussed in each chapter. I love the format of the text and presentation of the material. --Robin Takacs, Virginia Wesleyan College<p><br>

<br> I liked it right from the start. Zaremba has a very easy-to-read style with a functional balance between application and theory. In an era when students have a need to be entertained, I found Zaremba's choice of cartoons, illustrations, and examples to be very relevant and engaging. At times, it almost seemed as if the author was simply having an open discussion about the principles and underpinnings of organizational communication and being instructive while he did so. --Michael L. Owen, Lewis-Clark State College<br> The students respond so well to Organizational Communication, from the images, text boxes, graphs, and cartoons to the strong examples/applications of the theory discussed in each chapter. I love the format of the text and presentation of the material. --Robin Takacs, Virginia Wesleyan College<br>

Author Information

Alan Jay Zaremba is Associate Professor of Communication Studies at Northeastern University.

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