Managing Public Services: Making Informed Choices

Author:   Irvine Lapsley (University of Edinburgh, UK) ,  Ola Mattisson
Publisher:   Taylor & Francis Ltd
ISBN:  

9780367723255


Pages:   202
Publication Date:   24 November 2021
Format:   Hardback
Availability:   In Print   Availability explained
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Managing Public Services: Making Informed Choices


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Author:   Irvine Lapsley (University of Edinburgh, UK) ,  Ola Mattisson
Publisher:   Taylor & Francis Ltd
Imprint:   Routledge
Weight:   0.453kg
ISBN:  

9780367723255


ISBN 10:   0367723255
Pages:   202
Publication Date:   24 November 2021
Audience:   College/higher education ,  Tertiary & Higher Education ,  Undergraduate
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. Introduction 2. Managing with a vision 3. Strategizing: At a new crossroads? 4. Management of change: For better or worse? 5. From cost accounting to strategic cost management: The experience of Italian higher education 6. Rethinking performance management 7. Public procurement a vehicle for change? 8. Governing in a digitalized era 9. Brand orientation: Tensions and conflicts in public management 10. Is Lean Management the natural order in public services transformation? 11. Managing resilience 12. The risks of risk management 13. Concluding comments: The reflective manager in action

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Author Information

Irvine Lapsley is director of IPSAR at the University of Edinburgh Business School, UK. He is editor of Financial Accountability and Management and chair of the EIASM Public Sector Conference. Ola Mattisson is senior lecturer in strategy and public management at the School of Economics and Management at Lund University, Sweden.

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