Overview

Developing and honing effective listening skills for trainee, new and existing police officers at all levels. Learning how to be an effective listener is one of the most vital communication skills for successful policing. Drawing on the author’s vast experience as a specialist frontline police officer, this book is informal and easy-to-understand, with a sprinkle of humour, making it highly readable and accessible. It introduces an effective, tried and tested model to guide difficult conversations and covers a range of key topics of relevance to operational policing, including issues connected with diversity and with suicide. Supported by academic research, including counselling theory, it provides real-life examples to demonstrate how the tools work in practice, and questions and exercises to encourage personal reflection.

Full Product Details

Author:   Andy Fairie
Publisher:   Critical Publishing Ltd
Imprint:   Critical Publishing Ltd
Dimensions:   Width: 15.60cm , Height: 0.70cm , Length: 23.40cm
Weight:   0.229kg
ISBN:  

9781915713452

ISBN 10:   1915713455
Pages:   144
Publication Date:   09 October 2023
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

  Introduction  Chapter 1: Stop  Chapter 2: Introduce yourself  Chapter 3: Make it possible to listen  Chapter 4: Purpose  Chapter 5: Listen  Chapter 6: Empathise   Chapter 7: Listening to save someones life  Chapter 8: Listening to save a police officer’s life  Chapter 9: Listening during protests  Chapter 10: Things I have learnt  Chapter 11: Things I wish I had known  Chapter 12: Treat everybody the same?  Chapter 13: Yeah, but what do I say?  References and further resources  Index   

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Author Information

Andrew Fairie was a police officer in England and Scotland for 30 years. As a hostage and crisis negotiator for 12 of those years, listening was essential to the safe resolution of over 115 incidents where there was a high risk to the individuals involved. He helped select, train and develop police negotiators and pioneered the use in Scotland of negotiation tactics to improve the way the police listen to those engaged in protest activity. He has utilised the skills learnt and enhanced them to become a cognitive behaviour therapist, helping people overcome issues such as low mood, anxiety, phobias and PTSD. 

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