Overview

What will it take to build high-performing, purpose-oriented public sector organizations in India? In answering this question, the voices of India's frontline officers--charged with delivering a vast array of public services to citizens--are dismissed all too quickly. Public debates on the Indian state generally view them as corrupt, apathetic, incompetent, and in urgent need of disciplining. By providing an empathetic ear to these voices, this book reveals the complex ways in which bureaucratic hierarchies, processes, and belief systems shape state capacity. It describes an ambitious effort to improve the quality of government schools, particularly their ability to equip students with foundational literacy and numeracy, in the city-state of the National Capital Territory of Delhi. In documenting the trials and tribulations of educational personnel, bureaucrats, and reform champions, Aiyar captures the sites of resistance, distortion, and adoption of reform ideas through the voices of those charged with its implementation. Understanding these dynamics lies at the heart of the challenge of building state capacity.

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9780198922636

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Yamini Aiyar is a public policy scholar and former President and Chief Executive, Centre for Policy Research, New Delhi. She is currently a Visiting Senior Fellow at Brown University, USA. Her research interests span the fields of public finance, social policy, state capacity, federalism, governance, and the study of contemporary politics in India. Throughout her career, Aiyar has worked in leadership roles to nurture institutional spaces that innovate using social science methods to produce empirically grounded, policy-relevant research on the Indian state and contemporary policy challenges. She has published widely in academic publications and the popular press, and writes regularly on current affairs and policy in mainstream Indian newspapers.

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