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OverviewLean Service Certification We know that the services provided by any industry have increased costs between 30% and 80% due to different ""wastes"" in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more efficient process that results in high-quality services and improved productivity. Some of the benefits are: - Significant improvement in the quality of the services provided by a company. - Significant reduction in the time spent on service activities. - Significant reduction in the cost of providing services. - Increased competitiveness and profitability. Luis Socconini is an industrial engineer, specialized in manufacturing. He coursed a Master's Degree in Quality and Productivity at the ITESM Campus in Guadalajara. He studied Six Sigma at the Wharton School of Business, University of Pennsylvania, and he has extensive experience in teaching and applying Lean Six Sigma. It is also founder, president and Master Black Belt of Lean Six Sigma Institute. Full Product DetailsAuthor: Luis Vicente SocconiniPublisher: Marge Books Imprint: Marge Books Dimensions: Width: 17.00cm , Height: 1.90cm , Length: 24.40cm Weight: 0.558kg ISBN: 9788417903282ISBN 10: 8417903283 Pages: 350 Publication Date: 10 December 2019 Audience: General/trade , General Format: Paperback Publisher's Status: Active Availability: In stock  We have confirmation that this item is in stock with the supplier. It will be ordered in for you and dispatched immediately. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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