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In my experience, most managers sincerely want to be better supporters of their people's development. They tend to hold back because they feel like amateurs at the job. Lisa Koss is a wonderful guide-- knowledgeable, thoughtful, generous, and clear. She has created a treasure-trove of a book that will help you feel significantly more capable in this role. When you finish you'll not only want to thank her, you'll be ready to do so in the best way you can--by paying it forward! Robert Kegan, Harvard Professor of Professional Development, and co-author of An Everyone Culture

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For more than 25 years, Lisa has been working at the intersection of individual, team and organizational transformation. As partner and co-founder of Ontos Global, she helps her executive clients become effective change agents through increased self-awareness, leadership presence, resiliency, and capacity to act wisely and decisively despite complex and uncertain times. Among her key roles at Ontos, Lisa is chief designer for all core executive leadership development programs. In addition, she is the author of the Developmental Coaching Model (DCM) presented in this book, and designer of the accompanying coaching workshop. Her current research in social boundary phenomenon – identifying what it takes to successfully cross (social) boundaries and transform organizations despite resistance -- has been presented to audiences on four continents. Lisa’s consults across geographies and sectors, with mature organizations, as well as startups. Corporate clients include ITT, Xylem, GE, BP, Kaiser Permanante, Biogen, Ernst & Young, TATA, Heifer Project International, Honeywell, Pentair, and Mercury Systems, among many others. She has served as faculty of two, executive MBA programs at the Thunderbird School of Global Management and Instituto Tecnológico de Estudios Superiores de Occidente (Guadalajara, Mexico), and for many years represented ethical consulting as a National Trustee and Chapter President of the Institute of Management Consultants (IMC-USA). Her doctoral studies at Fielding Graduate University, put on hold as she wrote this book, were preceded by significant, post-graduate programs centered on Gestalt psychology as applied to organizations. Lisa earned her Professional Certified Coach credential in 2010 from the International Coaching Federation. Having lived abroad seven times and on three continents, her global perspective is core to her identity. She works in English, Spanish, and French, and speaks basic Russian. She currently resides in the San Francisco Bay Area in California. For more info, see www.ontosglobal.com.

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