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9781250838155

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Written with wit and compassion, How Trust Works brims with insights about our judgements of others' actions and the ways that our intuitions can sometimes lead to irrational conclusions. With enormous implications for individuals, businesses, and society, this is an eye-opening read for anyone who wishes to understand human behavior and relationships. --David Robson, author of The Intelligence Trap and The Expectation Effect How Trust Works is engaging, evidence-based, and deeply important. Peter Kim explains why you trust others, how trust can be damaged, and how it can be repaired. In doing so, he offers an invaluable guide to improving all of your relationships. Every interaction is based on trust, which makes How Trust Works a must-read. --Katy Milkman, author of How to Change At a time when trust feels elusive, renowned scholar Peter Kim offers us a much-needed, evidence-based guide to understand how trust works. Current, urgent, and fueled by Dr. Kim's humanity, How Trust Works left me with greater clarity and a sense of hope. --Dolly Chugh, author of A More Just Future and The Person You Mean to Be

""Written with wit and compassion, How Trust Works brims with insights about our judgements of others' actions and the ways that our intuitions can sometimes lead to irrational conclusions. With enormous implications for individuals, businesses, and society, this is an eye-opening read for anyone who wishes to understand human behavior and relationships."" --David Robson, author of The Intelligence Trap and The Expectation Effect ""How Trust Works is engaging, evidence-based, and deeply important. Peter Kim explains why you trust others, how trust can be damaged, and how it can be repaired. In doing so, he offers an invaluable guide to improving all of your relationships. Every interaction is based on trust, which makes How Trust Works a must-read."" --Katy Milkman, author of How to Change ""At a time when trust feels elusive, renowned scholar Peter Kim offers us a much-needed, evidence-based guide to understand how trust works. Current, urgent, and fueled by Dr. Kim's humanity, How Trust Works left me with greater clarity and a sense of hope."" --Dolly Chugh, author of A More Just Future and The Person You Mean to Be

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Dr. Peter H. Kim is a professor of management and organization at the Marshall School of Business at the University of Southern California. His research on trust has been published in numerous scholarly journals, received ten national/international awards, and has been featured by the New York Times, Washington Post, and National Public Radio.

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