Handbook on the Tourist Experience: Design, Marketing and Management

Author:   Dora Agapito ,  Manuel A. Ribeiro ,  Kyle M. Woosnam
Publisher:   Edward Elgar Publishing Ltd
ISBN:  

9781839109386


Pages:   424
Publication Date:   22 July 2022
Format:   Hardback
Availability:   In Print   Availability explained
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Handbook on the Tourist Experience: Design, Marketing and Management


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Overview

Offering an overview of current issues around design, marketing and management of experiences from the tourist perspective, this comprehensive Handbook critically reviews the key debates and developments within the field. Empirical chapters by international contributors explore a range of perspectives, challenges, opportunities for future research and best managerial practices. Conceptual and practical in its approach, the Handbook focuses on the tourist experience from a managerial approach, covering key aspects such as motivations, sensory stimuli, brand experiences and storytelling. Responsible management approaches to tourism experiences including sustainable behaviours, accessible experiences and diversity are thoroughly analysed and worldwide case examples are used to provide an in-depth illustration. This insightful Handbook will be a critical read for scholars and students of tourism management with a specific interest in tourism experiences, design and marketing. Its practical considerations will also be beneficial for industry practitioners in planning, management and marketing in tourism contexts.

Full Product Details

Author:   Dora Agapito ,  Manuel A. Ribeiro ,  Kyle M. Woosnam
Publisher:   Edward Elgar Publishing Ltd
Imprint:   Edward Elgar Publishing Ltd
Dimensions:   Width: 16.90cm , Height: 1.50cm , Length: 24.40cm
Weight:   0.666kg
ISBN:  

9781839109386


ISBN 10:   1839109386
Pages:   424
Publication Date:   22 July 2022
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Hardback
Publisher's Status:   Active
Availability:   In Print   Availability explained
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

Contents: 1 Introduction to the Handbook on the Tourist Experience: Design, Marketing and Management 1 Dora Agapito, Kyle Maurice Woosnam and Manuel Alector Ribeiro PART I TOURISM EXPERIENCE: DESIGN AND MARKETING MANAGEMENT 2 The customer and tourist experience? Conceptual convergence or divergence 15 Girish Prayag 3 Senses, consumer behaviour and tourism experiences design 29 Ly Tran-Ha and Dora Agapito 4 Colour as a brand-related stimulus in the scope of destination brand experience design: an overview 49 Manuela Guerreiro and Joana Lessa 5 Flow experience and emotions in tourism 61 Nélson Manuel da Silva deMatos, Paulo Alexandre de Oliveira Duarte and Elisabete Sampaio de Sá 6 Unique stories for unique brands: appealing to the hotel guest experience through digital storytelling 73 Ana Cláudia Campos and Sofia Almeida 7 Interpretation design and management: creating dark heritage edutainment experiences 85 Brianna Wyatt 8 Improving the tourist experience at World Heritage Sites: how to explore motivations using expenditure-based segmentation 102 Noémi Marujo, Jaime Serra, Joana Lima and Maria do Rosário Borges 9 A practical framework for designing creative tourism experiences 118 Shu Hua Chang 10 Experimental design and tourist experiences 136 Shynar Dyussembayeva, Stephanie Q. Liu and Giampaolo Viglia PART II RESPONSIBLE MANAGERIAL APPROACHES TO TOURISM EXPERIENCES 11 The responsible management of ecotourism experiences: exploring ecotourism selfies 151 Gianna Moscardo 12 Perceived visitor impacts of cultural heritage tourism: the role of place attachment in memorable visitor experiences 166 Haywantee Ramkissoon 13 Tourist well-being, experience and behaviours: a positive psychological perspective 176 Sera Vada and Catherine Prentice 14 Over-tourism impacts on residents’ emotions and feelings towards tourists: the case of Macau 195 Hio Kuan Lai, Patrícia Pinto and Pedro Pintassilgo 15 Overtourism and children’s experiences: analysis and perspective 210 Hugues Séraphin and Maximiliano Korstanje 16 Managing destination experience design for tourists with disabilities: ICT and accessibility 226 Chung-Shing Chan and Dora Agapito 17 Halal tourism experiences: the challenge of diversity and innovation 246 Alfonso Vargas-Sánchez and María Moral-Moral PART III MANAGING AND MARKETING EXPERIENCES: SPECIAL-INTEREST TOURISM 18 The role of virtual reality in enhancing tourists’ happiness in the context of special-interest tourism 264 Hyunae Lee and Namho Chung 19 Last-chance tourism intentions explained through an amended theory of planned behaviour model 278 Kyle Maurice Woosnam, Manuel Alector Ribeiro, Tara Joyce Denley and Evan J. Jordan 20 Tourism and enogastronomy experiences: a phenomenological study 294 Luigina Jessica Montano, Manuel Alector Ribeiro and Kyle Maurice Woosnam 21 Wine tourist experiences in rural areas 315 Elisabeth Kastenholz, Carlos Peixeira Marques and Maria João Carneiro 22 Creative tourism: nurturing creative self-expression and social interactivity 331 Nancy Duxbury and Tiago Vinagre de Castro 23 Antecedents to religious festival visitors’ loyalty: the role of memorable experiences, religious faith, emotion and satisfaction 350 Manuel Alector Ribeiro, Vidya Patwardhan, Kyle Maurice Woosnam and K. Thirugnanasambantham 24 Explaining festival loyalty through motivations, perceived value, and satisfaction: the moderating role of gender 369 Valsaraj Payini, Kyle Maurice Woosnam, Manuel Alector Ribeiro, Vasanth Kamath, Jyothi Mallya and Joseph Barr Index

Reviews

'Finally a complete reference book on the tourist experience! The editors and authors with diverse backgrounds offer multidimensional perspectives and leave no stone unturned about tourism experience; they cover a wide range of issues and approaches from children to adults, from world heritage sites to digital storytelling, from emotions to well-being, and from conceptual to empirical. An original, informative, and fun learning experience for all!' -- Asli Tasci, University of Central Florida, US 'This is a timely and accessible Handbook on tourism experiences. It is an authoritative guide to tourist experience design, marketing and management' for those of us who create, deliver, market and conduct research on tourist experiences. I strongly recommend this handbook.' -- Dogan Gursoy, Washington State University, US


'Finally a complete reference book on the tourist experience! The editors and authors with diverse backgrounds offer multidimensional perspectives and leave no stone unturned about tourism experience; they cover a wide range of issues and approaches from children to adults, from world heritage sites to digital storytelling, from emotions to well-being, and from conceptual to empirical. An original, informative, and fun learning experience for all!' -- Asli Tasci, University of Central Florida, US 'This is a timely and accessible Handbook on tourism experiences. It is an authoritative guide to tourist experience design, marketing and management for those of us who create, deliver, market and conduct research on tourist experiences. I strongly recommend this handbook.' -- Dogan Gursoy, Washington State University, US


Author Information

Edited by Dora Agapito, Faculty of Economics and Research Centre for Tourism, Sustainability and Well-being (CinTurs), University of Algarve, Portugal, Manuel Alector Ribeiro, Senior Lecturer, School of Hospitality and Tourism Management, University of Surrey, UK and Kyle Maurice Woosnam, Professor of Parks, Recreation and Tourism Management, Warnell School of Forestry and Natural Resources, University of Georgia, US

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