Overview

"""The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, those who use this approach can do much more than resolve conflict—they can build each other up so future conflicts will be easier to resolve."" —Bob Bowen, Chief Executive Officer The Mandt System, Inc. Don′t let conflict get in the way of meaningful collaboration! Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. This resource describes the Six-C process, a conflict resolution method that allows educators to take progressively more assertive steps as necessary to resolve disagreements. Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are: Concern: identifying actionable concerns Confer: expressing concerns in nonthreatening ways Consult: reviewing and clarifying the situation collaboratively Confront: considering consequences and giving clear warnings Combat: taking sustained, logical action Conciliation: mending the wounds and restoring relationships Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community."

Full Product Details

Author:   William W. Purkey ,  John J. Schmidt ,  John M. Novak
Publisher:   SAGE Publications Inc
Imprint:   Corwin Press Inc
Dimensions:   Width: 15.20cm , Height: 1.30cm , Length: 22.80cm
Weight:   0.280kg
ISBN:  

9781412979863

ISBN 10:   1412979862
Pages:   184
Publication Date:   08 April 2010
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   To order  
Stock availability from the supplier is unknown. We will order it for you and ship this item to you once it is received by us.

Table of Contents

Preface Acknowledgments About the Authors 1. Conflict and the Six-C Process Introduction Research and Anecdotal Support What Is Unique About This Book? The Six-C Process The Conciliation Capstone Saving Time and Energy Conflict Is Inevitable The Use and Misuse of Power The Democratic Ideal Why Everyone Matters The Perceptual Tradition When Viewpoints Conflict Acceptance Versus Agreement Summary Major Themes 2. Concern Latent Concerns Actionable Concerns What Is a Concern? What Are Moral and Ethical Concerns? What Are Your Concerns? Potential Concerns at School Potential Concerns at Home Potential Concerns in the Community Summary Major Themes 3. Confer Setting the Stage for Conferring Can You Express Your Concern Clearly? Can You Look Beyond the Immediate Concern? Is There Room for Compromise or Re-Conceptualization? The Value of Seeking Commitment Helpful Communication Skills The 3+++wish? Formula Practicing the 3+++wish? Formula Handling Challenges Summary Major Themes 4. Consult Considering the Situation What Is a Consulting Relationship? Using a Triangular Structure Involving Others in a Consultation Sequential Steps for Consulting Practicing the Consulting Sequence Summary Major Themes 5. Confront Questions to Ask Yourself Difference Between Conflict and Confrontation Understanding Confrontation Adapting Constructive Confrontation Applying Practical Tips Major Themes 6. Combat Constraints on Combat The Use of Power Increasing Chances for a Desirable Outcome Taking a Stand Civilized Dissent Summary Major Themes 7. Conciliation and Beyond Conciliation After Combat Conciliation as a Reflective Process Beyond Conciliation Summary Major Themes References and Resources Index

Reviews

When your office door bursts open with an angry parent, teacher, or child, combat has already commenced and it is too late to regret your decision to not purchase this book beforehand. -- Billy Tate, Principal 20090812 This book is a valuable, useful resource for all educators and administrators and is a significant contribution to the topic of conflict resolution. It provides a step-by-step process that begins not with action but with internal feelings and the confronter's response to a concern or conflict and concludes with addressing the healing of the internal emotional needs of both the confronter and those being confronted. -- Diane Smith, Counselor 20090812 From the classroom to the boardroom, it's inevitable for conflicts to happen. This book will introduce you to the six Cs, a logical process to tame those disagreements. The liberally sprinkled real-life anecdotes will keep you reading, and better yet, learning. -- Alexis Ludewig, Adjunct Instructor 20090812 Effective problem-solving skills are essential in the home, school, community, and in business and industry. The Six-C Process provides sequential steps and practical procedures to cultivate respect and solve problems. -- Dallas J. Blankenship, Senior Consultant 20090812 In the democratic approach to conflict resolution presented in this book, the goal is to resolve the conflict in a way that builds relationships. The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, the people who use this approach in schools, hospitals, homes, and businesses will be able to do much more than resolve conflict-they can build each other up so future conflicts will be easier to resolve. -- Bob Bowen, Chief Executive Officer 20090812 I highly recommend this book to anyone who works with today's youth. It will decrease teasing and bullying issues. I have used the six Cs for several years at my school and it works! -- Tom Carr, Elementary School Counselor 20090812 A practical guide to help educators and others who deal with the public determine how to choose your battles and deal with them at the least aggressive level using a logical and respectful process. -- James A. Ratledge, School Improvement Consultant 20090812 An ethically sensitive and compelling perspective on dealing with inevitable life conflicts in ways that are positive, beneficial, and self- and others-enhancing. -- Betty L. Siegel, President Emeritus 20090812 This book contains a wealth of strategies to use on a daily basis for interacting effectively with others. Educators will enjoy teaching these valuable life skills to their students and seeing the positive results. -- Jenny Edwards, Faculty, Fielding Graduate University 20090812 Every teacher should study the Six-C Process. The authors provide a positive, constructive, and hands-on approach to dealing with challenging situations. What a great process for educators to use! -- David A. Chapman, Superintendent 20090818 A truly brilliant guide to help the reader assess the inevitable conflicts of daily life! Through a step-by-step process, the authors share pointed questions that can prevent conflicts of life and work from becoming overwhelming. Readers will find this useful for building personal relationships as well as professional ones. -- Sue Bowen, Retired Assistant Superintendent 20090818 A very important and timely book that is well grounded in conflict theory and research. I especially appreciate that the strategies go beyond merely ending the conflict, but also speak to healing and seeking reconciliation. Purkey, Schmidt, and Novak have produced another winner to help educators create inviting and joyful schools. -- Sally Butzin, President, Institute for School Innovation 20090828 The 6-C process adds a unique dimension to conflict resolution. My experience with the 6 Cs integrated in the Grow With Guidance System produced powerful and empowering results. Thank you for this dynamic book! -- Tommie R. Radd, Counselor 20090921 The 6 Cs provide strategies to support us to move from conflict to conciliation in a most effective and economical manner. They also open up a new way of thinking to turn potential conflicts into possible means for mutual growth through this meaningful and inviting process. -- Peter Kai-Hung Wong, Chief Curriculum Development Officer 20091021

A very important and timely book that is well grounded in conflict theory and research. I especially appreciate that the strategies go beyond merely ending the conflict, but also speak to healing and seeking reconciliation. Purkey, Schmidt, and Novak have produced another winner to help educators create inviting and joyful schools. -- Sally Butzin, President, Institute for School Innovation From the classroom to the boardroom, it's inevitable for conflicts to happen. This book will introduce you to the six Cs, a logical process to tame those disagreements. The liberally sprinkled real-life anecdotes will keep you reading, and better yet, learning. -- Alexis Ludewig, Adjunct Instructor This book is a valuable, useful resource for all educators and administrators and is a significant contribution to the topic of conflict resolution. It provides a step-by-step process that begins not with action but with internal feelings and the confronter's response to a concern or conflict and concludes with addressing the healing of the internal emotional needs of both the confronter and those being confronted. -- Diane Smith, Counselor In the democratic approach to conflict resolution presented in this book, the goal is to resolve the conflict in a way that builds relationships. The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, the people who use this approach in schools, hospitals, homes, and businesses will be able to do much more than resolve conflict-they can build each other up so future conflicts will be easier to resolve. -- Bob Bowen, Chief Executive Officer Effective problem-solving skills are essential in the home, school, community, and in business and industry. The Six-C Process provides sequential steps and practical procedures to cultivate respect and solve problems. -- Dallas J. Blankenship, Senior Consultant When your office door bursts open with an angry parent, teacher, or child, combat has already commenced and it is too late to regret your decision to not purchase this book beforehand. -- Billy Tate, Principal The 6 Cs provide strategies to support us to move from conflict to conciliation in a most effective and economical manner. They also open up a new way of thinking to turn potential conflicts into possible means for mutual growth through this meaningful and inviting process. -- Peter Kai-Hung Wong, Chief Curriculum Development Officer I highly recommend this book to anyone who works with today's youth. It will decrease teasing and bullying issues. I have used the six Cs for several years at my school and it works! -- Tom Carr, Elementary School Counselor A practical guide to help educators and others who deal with the public determine how to choose your battles and deal with them at the least aggressive level using a logical and respectful process. -- James A. Ratledge, School Improvement Consultant An ethically sensitive and compelling perspective on dealing with inevitable life conflicts in ways that are positive, beneficial, and self- and others-enhancing. -- Betty L. Siegel, President Emeritus This book contains a wealth of strategies to use on a daily basis for interacting effectively with others. Educators will enjoy teaching these valuable life skills to their students and seeing the positive results. -- Jenny Edwards, Faculty, Fielding Graduate University Every teacher should study the Six-C Process. The authors provide a positive, constructive, and hands-on approach to dealing with challenging situations. What a great process for educators to use! -- David A. Chapman, Superintendent A truly brilliant guide to help the reader assess the inevitable conflicts of daily life! Through a step-by-step process, the authors share pointed questions that can prevent conflicts of life and work from becoming overwhelming. Readers will find this useful for building personal relationships as well as professional ones. -- Sue Bowen, Retired Assistant Superintendent The 6-C process adds a unique dimension to conflict resolution. My experience with the 6 Cs integrated in the Grow With Guidance System produced powerful and empowering results. Thank you for this dynamic book! -- Tommie R. Radd, Counselor The authors recommend useful strategies for improving the human condition using the least amount of energy and time. This is a good read for employees and managers who work with the diverse individuals in today's fast-paced and competitive workplace. -- Belquis Majboor

Author Information

William Watson Purkey is professor emeritus of counselor education at the University of North Carolina-Greensboro and co-founder of The International Alliance for Invitational Education®. A noted author, researcher, speaker, and leader, Purkey has authored nearly 100 articles and more than a dozen books. John J. Schmidt is professor emeritus of counselor education at East Carolina University, where he chaired the department for fourteen years. Author of more than 50 professional articles and nearly 20 books and manuals, Schmidt is a national certified counselor and a licensed professional counselor in North Carolina. John M. Novak is professor and former chair of Graduate Studies in Education at Brock University, Canada. An invited keynote speaker on six continents, Novak is the author of numerous articles, book chapters, and ten books and monographs. He is the past president of the Society of Professors of Education.

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