Overview

How and why does retail atmospheric environment influence consumers behavior in retail shop?Any shop's internal facility management design can influence atmospheric environment to influence consumer individual shopping desire, e.g. colour, lighting, music, crowding, design and layout factors, which internal shop (FM) environment can influence the first time shopping visiting client ' cognitive process how to feel the shop store image. Such as if the store's (FM) environment can bring enjoyable and fun and happy image to let them to feel shopping's enjoyment. In conclusion, when consumers will like to stay longer time in the store. Due to the store's internal (FM) atmospheric environment can attract them to stay longer time in the store. Then, the customer's shopping value will raise and it can bring purchasing intention and shopping satisfaction. How can (FM) influence retail atmospheric physical (FM) environment ? Can (FM) bring indirect relationship to influence how the consumer individual causes positive or negative purchase intention when he/she has influence to proplong staying desire in the store, when the shop has good (FM), it will bring long time to make consumption chance in the shop.Chapter SevenFacility management influencesconsumer satisfactory service levelCan facility management (FM) quality influence consumer satisfactory service feeling? Any organization's facility management can improve the effectiveness of the maintenance organization. It can provide improved operational and maintenance functions to maintain the physical environment to support the overall mission. However, any organization will consider whether it improves its facilities, it will raise consumer satisfactory feeling when it provides the service to them, e.g. education service industry, when students need to often to attend any school's classrooms or lecture halls, computer rooms, libraries, all these facilities will be student;s learning environment. If these school facilities can be maintenanced to let students to feel comfortable to enjoy to study in their schools' any learning locations. Then, it has possible that to bring their enjoyable learning feeling in theirs schools. How school's facility management influences student's learning satisfactory feeling. However, in education industry case, the school's facility management has those criteria can be used to meaure effectiveness. Student individual response time between the student's request for computer use service in school computer rooms, library reading service in school library, classroom computer facilities and tables, chairs etc. furniture supplies service and the facility managment supply number and available to useful time. If the student believes that the response time is too long when he/she feels need to use any school facilities, the actual number of seconds or minutes, he/she needs to wait how long time to queue to use his/her school's any facilities in library, classroom, computer room. So, the student's queus waiting time to use any his/hser school's facilities, it can measure the school's facility managment effectiveness. Scheduling of preventive maintenance activities.

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