Overview

With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The service industry has metamorphosed into a revolution not only in United States but in developed and developing countries also. Highly industrialized countries have become ‘service economies’, at least when measured in terms of share of the workforce employed in service industries. This new book, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities, the first volume in the 21st Century Business Management book series, provides an in-depth exploration of recent concepts and trends in business management in the service industries. It looks at the changing expectations and loyalties of young workers and others and the challenges and opportunities presented for service employers. The book considers theory and research findings, providing a plethora of practical implications and applications for these new workplace behavior dynamics. Exploring the different perspectives and concepts from the book’s researchers and authors, Employees and Employers in Service Organizations: Emerging Challenges and Opportunities cover themes such as • work-life balance • spirituality in the workplace • emerging positive psychology concepts, such as psychological capital, knowledge management, and mindfulness • expectations, motivation, and behavior of different generations, such as Generation Y This informative volume will be valuable for faculty teaching courses in management and self-improvement for leaders and executives as well as for those in service industries.

Full Product Details

Author:   Arvind K. Birdie (Vedataya Institute, Gurgaon, India)
Publisher:   Apple Academic Press Inc.
Imprint:   Apple Academic Press Inc.
Weight:   0.453kg
ISBN:  

9781774636947

ISBN 10:   1774636948
Pages:   374
Publication Date:   31 March 2021
Audience:   College/higher education ,  Professional and scholarly ,  Tertiary & Higher Education ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
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Table of Contents

Protean Career and Boundary-less Careers: The Career Orientation of Generation Y. What Motivates the Millennial: A Perspective. Employee Retention Strategies in Service Industries: Opportunities and Challenges. Gender Equality at Decision-Making Positions in Organizations. Organizational Environment Factors Affecting Knowledge Management: Research Study in Software Companies. Employee Acceptance of ERP Information Solutions in Service Organizations: A Tam-Based Research. Leadership Effectiveness: An Emerging Challenge to Today’s Education Organization and Its Practices in Private Universities of India. Employee Management for Better Talent Management. Psychological Capital: A New Perspective to Understand Today’s Executive. Workplace Spirituality and Employee Engagement: A Study in Indian Service Industry. Is Work-Life Balance a Significant Factor in Selecting a Profession? A Study of Women Working in the Education Sector in India. Mindfulness: A Concept and Its Role in the Workplace. Stress Management: Concept. Stress Management in Service Organizations.

Reviews

-Could not have come at a better time. Currently organizations globally are dealing with a dynamic businesses as well as a cultural environment that is redefining how organizations will structure and conduct themselves. The book focuses on all the quintessential aspects, like role of leadership, trust, self-efficacy, and work-life balance in an effective manner. A fantastic read for anyone trying to understand and innovate toward building a performance-oriented organization that draws the best from human resource and the IT enablers that are available to be deployed. Unlike other texts on the subject area, the book brings a balance of theory and practice. Part 2 offers a critical analysis and presents research that connects practice with theory in a seamless manner. Chapters on work-life balance offer a critical view of this rather ignored aspect. The discussion on managing performance of virtual workers is an aspect that is going to become increasingly important to respond to. The book is a must read for a wide audience of readers.- -- Professor Sandeep Munjal, Director, Vedatya Institute, Gurgaon, India Could not have come at a better time. Currently organizations globally are dealing with a dynamic businesses as well as a cultural environment that is redefining how organizations will structure and conduct themselves. The book focuses on all the quintessential aspects, like role of leadership, trust, self-efficacy, and work-life balance in an effective manner. A fantastic read for anyone trying to understand and innovate toward building a performance-oriented organization that draws the best from human resource and the IT enablers that are available to be deployed. Unlike other texts on the subject area, the book brings a balance of theory and practice. Part 2 offers a critical analysis and presents research that connects practice with theory in a seamless manner. Chapters on work-life balance offer a critical view of this rather ignored aspect. The discussion on managing performance of virtual workers is an aspect that is going to become increasingly important to respond to. The book is a must read for a wide audience of readers. -- Professor Sandeep Munjal, Director, Vedatya Institute, Gurgaon, India

"-Could not have come at a better time. Currently organizations globally are dealing with a dynamic businesses as well as a cultural environment that is redefining how organizations will structure and conduct themselves. The book focuses on all the quintessential aspects, like role of leadership, trust, self-efficacy, and work-life balance in an effective manner. A fantastic read for anyone trying to understand and innovate toward building a performance-oriented organization that draws the best from human resource and the IT enablers that are available to be deployed. Unlike other texts on the subject area, the book brings a balance of theory and practice. Part 2 offers a critical analysis and presents research that connects practice with theory in a seamless manner. Chapters on work-life balance offer a critical view of this rather ignored aspect. The discussion on managing performance of virtual workers is an aspect that is going to become increasingly important to respond to. The book is a must read for a wide audience of readers.- -- Professor Sandeep Munjal, Director, Vedatya Institute, Gurgaon, India ""Could not have come at a better time. Currently organizations globally are dealing with a dynamic businesses as well as a cultural environment that is redefining how organizations will structure and conduct themselves. The book focuses on all the quintessential aspects, like role of leadership, trust, self-efficacy, and work-life balance in an effective manner. A fantastic read for anyone trying to understand and innovate toward building a performance-oriented organization that draws the best from human resource and the IT enablers that are available to be deployed. Unlike other texts on the subject area, the book brings a balance of theory and practice. Part 2 offers a critical analysis and presents research that connects practice with theory in a seamless manner. Chapters on work-life balance offer a critical view of this rather ignored aspect. The discussion on managing performance of virtual workers is an aspect that is going to become increasingly important to respond to. The book is a must read for a wide audience of readers."" -- Professor Sandeep Munjal, Director, Vedatya Institute, Gurgaon, India"

Author Information

Arvind K. Birdie, PhD, is an Associate Professor and Acting Principal at the IIMT School of Management (Oxford Brooks University), Gurgaon, India. Dr. Arvind has been consistently recognized for her teaching abilities. For more than thirteen years she has taken post-graduate and graduate courses of management. As an avid reader her strength lies in teaching various interdisciplinary subjects with equal ease. Besides academic teaching and training, she has organized management development programs for corporate and academicians. She is a regular part of paper presentations in various international and national conferences and has published papers in referred journals.

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