Overview

Full Product Details

Author:   Marjolein Visser ,  Mike Berry ,  Mike Berry
Publisher:   Wolters-Noordhoff B.V.
Imprint:   Wolters-Noordhoff B.V.
Edition:   2nd edition
Weight:   1.300kg
ISBN:  

9789001749842

ISBN 10:   9001749844
Pages:   650
Publication Date:   06 July 2021
Audience:   College/higher education ,  Postgraduate, Research & Scholarly ,  Postgraduate, Research & Scholarly
Format:   Paperback
Publisher's Status:   Active
Availability:   In Print  
This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us.

Table of Contents

1. Digital Marketing (Case: Digital Marketing at Marriott) 2. Strategy and Business Models (Case: Cleartrip) 3. Market Sensing (Case: How Alibaba benefits from Singles Day) 4. Product Realisation (Case: Hire your neighbour’s car with SnappCar) 5. Customer acquisition: digital brand communications (Case: Digital Brand communications at Patagonia) 6. Customer acquisition: recruiting visitors through owned or earned channels (Case: Samsung UK targets SMEs) 7. Customer acquisition: recruiting visitors through paid channels (Case: Under Armour ecommerce, Google Shopping) 8. Customer acquisition: sales and pricing (Case: ASOS) 9. Order processing (Case: IKEA focuses on customer experience and self-service) 10. Customer relationship management (Case: Fashion brand Diane von Furstenberg makes customers feel special) 11. Designing effective websites and apps (Case: An International Marketing Award for the Anne Frank Foundation) 12. Digital analytics (Case: Digital Analytics in practice at Van der Valk Hotels) 13. Planning and organisation (Case: Online food delivery service Deliveroo)

Reviews

"""Digital marketing knowledge and skills are the ‘go to’ for today’s marketers who must create valuable customer journeys across digital platforms. This book goes beyond the basics, explaining ‘why’ digital marketing is now essential. Practical case studies bring the theory to life. Highly recommended for marketing students and business practitioners who want to create long-lasting customer relationships in our digital world."" Kate Jones, Senior Lecturer, Digital Marketing, AUT University, Auckland, New Zealand ""Digital technologies have changed the way we market to and engage with our audiences. We need to understand these technologies and add value to the customer journey. I recommend this book for anyone looking to develop their digital marketing knowledge and skills."" Marialena Zinopoulou, CEO, The Digital Marketing Association (DMA) and Lecturer in Digital and Emerging Technologies in Marketing ""Today, more than ever, it is essential that marketers have a solid grounding in Digital Strategy and techniques. Employers are increasingly demanding these skills. This book provides exactly that and I recommend it."" Christian Jensen-Broby, Vice President, Market Operations and Asset Management, Europe, Middle East and Asia, Marriott Vacations Worldwide"

""Digital marketing knowledge and skills are the ‘go to’ for today’s marketers who must create valuable customer journeys across digital platforms. This book goes beyond the basics, explaining ‘why’ digital marketing is now essential. Practical case studies bring the theory to life. Highly recommended for marketing students and business practitioners who want to create long-lasting customer relationships in our digital world."" Kate Jones, Senior Lecturer, Digital Marketing, AUT University, Auckland, New Zealand ""Digital technologies have changed the way we market to and engage with our audiences. We need to understand these technologies and add value to the customer journey. I recommend this book for anyone looking to develop their digital marketing knowledge and skills."" Marialena Zinopoulou, CEO, The Digital Marketing Association (DMA) and Lecturer in Digital and Emerging Technologies in Marketing ""Today, more than ever, it is essential that marketers have a solid grounding in Digital Strategy and techniques. Employers are increasingly demanding these skills. This book provides exactly that and I recommend it."" Christian Jensen-Broby, Vice President, Market Operations and Asset Management, Europe, Middle East and Asia, Marriott Vacations Worldwide

Digital marketing knowledge and skills are the 'go to' for today's marketers who must create valuable customer journeys across digital platforms. This book goes beyond the basics, explaining 'why' digital marketing is now essential. Practical case studies bring the theory to life. Highly recommended for marketing students and business practitioners who want to create long-lasting customer relationships in our digital world. Kate Jones, Senior Lecturer, Digital Marketing, AUT University, Auckland, New Zealand Digital technologies have changed the way we market to and engage with our audiences. We need to understand these technologies and add value to the customer journey. I recommend this book for anyone looking to develop their digital marketing knowledge and skills. Marialena Zinopoulou, CEO, The Digital Marketing Association (DMA) and Lecturer in Digital and Emerging Technologies in Marketing Today, more than ever, it is essential that marketers have a solid grounding in Digital Strategy and techniques. Employers are increasingly demanding these skills. This book provides exactly that and I recommend it. Christian Jensen-Broby, Vice President, Market Operations and Asset Management, Europe, Middle East and Asia, Marriott Vacations Worldwide

Digital marketing knowledge and skills are the 'go to' for today's marketers who must create valuable customer journeys across digital platforms. This book goes beyond the basics, explaining 'why' digital marketing is now essential. Practical case studies bring the theory to life. Highly recommended for marketing students and business practitioners who want to create long-lasting customer relationships in our digital world. Kate Jones, Senior Lecturer, Digital Marketing, AUT University, Auckland, New Zealand Digital technologies have changed the way we market to and engage with our audiences. We need to understand these technologies and add value to the customer journey. I recommend this book for anyone looking to develop their digital marketing knowledge and skills. Marialena Zinopoulou, CEO, The Digital Marketing Association and Lecturer in Digital and Emerging Technologies in Marketing Today, more than ever, it is essential that marketers have a solid grounding in Digital Strategy and techniques. Employers are increasingly demanding these skills. This book provides exactly that and I recommend it. Christian Jensen-Broby, Vice President, Market Operations and Asset Management, Europe, Middle East and Asia, Marriott Vacations Worldwide

Author Information

Marjolein Visser is a managing partner of MarketWise (services marketing) and TourWise B.V. (tourism). In addition, she provides training and inspiration sessions and is involved in various master’s programmes and higher professional education programmes. Berend Sikkenga was a passionate digital manager with almost twenty years of experience from both an agency perspective and a corporate perspective. As head of ecommerce at LEGO, he was responsible for ecommerce and omnichannel in the Benelux. Mike Berry is a Digital Marketing consultant, trainer and academic, with roles at Hult International Business School, Imperial College London, Cyprus International Institute of Management, and Grenoble Ecole de Management in Berlin and Moscow.

Tab Content 6

Author Website:  

Customer Reviews

Recent Reviews

No review item found!

Add your own review!

Countries Available

All regions