Overview

Over 55% of your day is spent listening; yet only 2% of us have been trained in how to listen. What is poor listening costing you? Do you rush from meeting to meeting, your head buried in the last conversation you had, without time to think of the next? Or feel frustrated with unproductive discussions where the loudest in the room adds limited insight and drowns out everyone else? We usually think of these situations as communication problems; that we have not spoken our needs correctly or clearly. Yet, conflict, chaos and confusion are the costs of not listening. Many communication and listening books say the most important person in a conversation is the speaker - not true! This pocket-sized guide will help you to reconnect with your innate gift of deep listening, to create the right space to listen to yourself before you listen to others. You'll learn to listen beyond the words that are spoken, to add context and meaning and listen in to what's not being said. Deep Listening will help you move from confusion and conflict to thoughtful, insightful and powerful discussions that will transform not just your work, but your whole life.

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9780995377745

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Reviews

'Oscar has identified the critical skill executives need to lead effectively, but which is often forgotten in a world where our attention span is defined by 140 characters. Deep listening creates trust and authentic action for leaders at all levels and is crucial to the development and retention of talent. This is a highly valuable book.' MARTIN MACKAY, President AsiaPacific, CA Technologies 'Oscar identifies the behaviours we all need to practice to be effective communicators, leaders and influencers - it's the lost art of listening.' DOMINIC PRICE, Head of R&D and Work Futurist, Atlassian 'Oscar's profound understanding of listening is so clearly demonstrated in this book. I had so many aha! moments. I realised I need to make more time to build a foundation for listening and embrace the pause moments because that is where you can really hear what another person is truly saying (and not saying!).' JANE KING, Marketing Director, APN Outdoor 'Unlike our other senses, listening is collaborative. It's an act of sharing and a powerful means to create and reach different and more ambitious outcomes than those allowed by staying within our own thoughts. Oscar doesn't allow us to blame chatter and endless noise as reasons behind our choosing not to listen. He simply reminds us how, why and what might happen when we do listen deeply.' JOHN KEITH, Managing Director and Head of Financial Institution Coverage, BNP Paribas 'Oscar consistently demonstrates the power in listening to what isn't being said - to those subtle silent moments between the stories, words, explanations, excuses and justifications. Really listening into these silent moments is when the clarity comes.' TRACY HALL, Head of Brand and Marketing Communications, eBay 'It's books like these that make you stop and think. Oscar does a brilliant job of challenging the way you traditionally think - about yourself, different situations and others - all with relevant and practical examples. It's a book I will certainly read over and over again. Highly recommended!' SHARON LEWIS, Chief Marketing and Digital Officer, Future You 'As a self-confessed talker, learning the skill of deep listening has proved hard, but absolutely invaluable. It is the game changer that turned me from a manager into a leader. Shutting my mouth was only step one. Oscar's book pushed me to quieten my mind and really listen. It's transformed the way I communicate.' PIA COYLE, Chief Investment Officer, Ikon Communications 'In today's attention economy of endless notifications and ubiquitous connectivity, the ability to choose where and when we expend our precious resource is more important than ever. Oscar's work recognises the impact of attention in creating connection and impact. This book provides valuable insights and simple techniques to begin our own journeys toward deep listening.' TRACY MOORE, Director, KPMG

Author Information

Oscar Trimboli is passionate about using the gift of listening to bring positive change in homes, workplaces and the world. Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words. He believes that leadership teams need to focus their attention and their listening on building organisations that have impact and create powerful legacies for the the people they serve - today and, more importantly, for future generations. Oscar is a marketing and technology industry veteran with over 30 years' experience across general management, sales, marketing and operations for Microsoft, PeopleSoft, Polycom, Professional Advantage and Vodafone. During his time as a marketing director at Microsoft, he was accountable for the five-year journey to move Microsoft Office from DVDs to the Data Centre. He consults to organisations including 20th Century Fox, AstraZeneca, BAE Systems, CBRE, Cisco, Commonwealth Bank, Energy Australia, Google, HSBC, IAG, Macquarie University, PayPal, Qantas, Reebok, SAP, TAL, Thomson Reuters, TripAdvisor and Universal Music. Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity - Cantoo.org.au

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