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OverviewFor courses in Organisational Leadership and Supervision, Human Resources Management, Communications and Conflict Studies. Taking a front-line view, The Conflict Survival Kit: Tools for Resolving Conflict at Work focuses on topics supervisors, team leads and managers need to know to address conflict in organisations. Each chapter succinctly explains conflict theories, frameworks and models, while focusing on important interpersonal and management skills. This classroom text and on-the-job guide presents strategies that can be used immediately in the workplace and provides hands-on practice throughout. Fully updated in this edition, it includes a new section on cultural communication differences, more on mediation, strategies for staying calm during confrontation and a section on managing bullying in the workplace. Full Product DetailsAuthor: Daniel Griffith , Cliff GoodwinPublisher: Pearson Education (US) Imprint: Pearson Edition: 2nd edition Dimensions: Width: 20.30cm , Height: 2.00cm , Length: 25.50cm Weight: 0.740kg ISBN: 9780132741057ISBN 10: 0132741059 Pages: 384 Publication Date: 13 March 2012 Audience: College/higher education , Tertiary & Higher Education Format: Paperback Publisher's Status: Active Availability: In Print  This item will be ordered in for you from one of our suppliers. Upon receipt, we will promptly dispatch it out to you. For in store availability, please contact us. Table of ContentsReviewsAuthor InformationTab Content 6Author Website:Countries AvailableAll regions |
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