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Author:   Stephen C. Rood (Senior Director of Information Technology, MW Houck Inc., USA)
Publisher:   Elsevier Science & Technology
Imprint:   Butterworth-Heinemann Ltd
Dimensions:   Width: 15.20cm , Height: 0.90cm , Length: 22.90cm
Weight:   0.300kg
ISBN:  

9780750694940

ISBN 10:   0750694947
Pages:   160
Publication Date:   01 August 1996
Audience:   Professional and scholarly ,  Professional & Vocational
Format:   Paperback
Publisher's Status:   Out of Print
Availability:   In Print  
Limited stock is available. It will be ordered for you and shipped pending supplier's limited stock.

Table of Contents

Introduction to the hardware maintenance function; Considerations on the installed base of PC hardware; Approaches to the maintenance function; Personnel and motivation under internal maintenance management; Steps in choosing an external maintenance source; Managing the external maintenance function; Integration of the Help Desk, asset tracking and hardware maintenance call management systems; The maintenance management information systems; Listing of third-party computerized maintenance support packages; Implications of the proposed Desk Top Management Taskforce (DTMF) Standard on managing a PC installed base and maintenance management; Computerized maintenance management system evaluation check list. Introduction to the hardware maintenance function; Considerations on the installed base of PC hardware; Approaches to the maintenance function; Personnel and motivation under internal maintenance management; Steps in choosing an external maintenance source; Managing the external maintenance function; Integration of the Help Desk, asset tracking and hardware maintenance call management systems; The maintenance management information systems; Listing of third-party computerized maintenance support packages; Implications of the proposed Desk Top Management Taskforce (DTMF) Standard on managing a PC installed base and maintenance management; Computerized maintenance management system evaluation check list.

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